Regional Office Onsite Engineer – 9 Cities | AMK Technology | Indonesia

Amk Technology; Indonesia; On-site; IDR 89,280,000 - 167,400,000; Part time

Job summary

AMK Technology is seeking an experienced Regional Office Onsite Engineer to manage operations across 9 cities in Indonesia. The role focuses on hands-on technical support, incident management, and adherence to SLA targets within a structured MSP framework.

The ideal candidate will bring 3–5 years in IT operations, ITIL familiarity, and strong communication skills. Immediate or short-notice availability is preferred for contract work on site.

Qualifications

• Minimum 3–5 years of IT operations, technical support, or domain-specific engineering experience.
• Based in Indonesia and eligible to work on a contract basis.
• Immediate or short-notice availability to join the team.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or related technical discipline.

Responsibilities

• Own operational workflows and service delivery within the MSP framework.
• Troubleshoot incidents, manage tickets, and perform root-cause analysis.
• Coordinate with regional field teams and vendors to ensure uptime of infrastructure.
• Track KPIs, maintain documentation, and adhere to ITIL practices.

Skills

ITIL familiarity

Ticketing systems

Customer service

Problem solving

Communication skills

Education

Bachelor's degree in IT/CS/Engineering

Tools

Monitoring tools

Diagnostics utilities

Log analysis frameworks

IT management software

Job description

AMK Technology is seeking an experienced and dedicated Regional Office Onsite Engineer - 9 Cities to join our Managed IT Operations Support initiative in Indonesia on a contract basis. In this specialized role, you will be responsible for delivering robust technical support, maintaining high service availability, and driving operational excellence across enterprise IT and infrastructure environments. You will collaborate closely with cross-functional support teams, coordinate incident resolutions, and maintain rigorous SLA compliance standards. This opportunity requires a qualified technology professional based in Indonesia with strong domain expertise and immediate or short-notice availability.

Detailed Job Description

As the Regional Office Onsite Engineer - 9 Cities, you will take full ownership of operational workflows, performance monitoring, and technical service delivery within our structured IT managed services framework. Your day-to-day responsibilities include executing hands-on technical troubleshooting, managing support tickets, conducting root-cause analysis, and implementing proactive process improvements. You will interface directly with enterprise stakeholders, equipment vendors, and regional service teams to resolve escalated bottlenecks and ensure seamless technical operations. Furthermore, you will track key performance indicators (KPIs), maintain comprehensive operational documentation, and adhere strictly to ITIL service management best practices.

Key Responsibilities

• Execute specialized technical duties and operational workflows aligned with the Regional Office Onsite Engineer - 9 Cities function.
• Ensure strict adherence to service level agreements (SLAs), operational targets, and key performance indicators (KPIs).
• Manage incident escalation pathways, troubleshoot technical bottlenecks, and execute rapid service restoration.
• Coordinate seamlessly with regional field teams, IT management, and external vendors to maintain infrastructure uptime.
• Drive process optimizations, automation initiatives, and continuous service improvements across IT operations.
• Oversee quality assurance, performance reporting, and adherence to enterprise security and compliance policies.
• Provide prompt, professional technical assistance and customer support to end-users across corporate environments.
• Maintain meticulous operational logs, ticket documentation, and asset tracking records.

Required Qualifications & Skills

• Minimum of 3 to 5 years of professional experience in IT operations, technical support, or domain-specific engineering roles.
• In-depth technical knowledge and practical expertise relevant to the Regional Office Onsite Engineer - 9 Cities domain
• Strong familiarity with ITIL service management frameworks, ticketing systems, and enterprise support workflows.
• Excellent problem-solving, analytical, and interpersonal communication skills with a strong customer-service orientation.
• Mandatory requirement: Must be based in Indonesia and eligible to work on a contract basis.
• Available to join immediately or at short notice.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
• Proven ability to thrive in a fast-paced, high-availability managed service provider (MSP) environment.

Nice-to-Have Skills

• Relevant professional certifications such as ITIL Foundation, Cisco CCNA, Microsoft Certified Professional, or domain-specific credentials.
• Prior experience operating within multinational IT consultancy or large-scale enterprise outsourcing organizations.
• Bilingual communication proficiency in English and Indonesian (Bahasa Indonesia).
• Experience with advanced monitoring tools, diagnostics utilities, and log analysis frameworks.
• Demonstrated experience supporting multi-site regional office rollouts and field engineering logistics.

Application Information

• Recruiter: Shafa Rhamadanty (APAC Technical Recruiter | IT & Engineering Talent Specialist)
• Contact Name: Shafa Rhamadanty
• Email: [e-mail]
• Salary/Rate: Market Competitive / Contract Standard
• Deadline: Open until filled
• Notice Period: Immediate / Short Notice
• Contract Duration: Contract