Walk-in Counter / Deskside Engineer | AMK Technology | Indonesia

Amk Technology; Indonesia; On-site; IDR 100,440,000 - 156,240,000; Part time

Job summary

AMK Technology is seeking an experienced Walk-in Counter / Deskside Engineer to join our Managed IT Operations Support initiative in Indonesia on a contract basis.

In this role you will deliver hands-on technical support, manage tickets, perform root-cause analysis, and ensure SLA compliance while coordinating with regional teams.

This position requires Indonesia-based candidates with 3–5 years of IT operations experience, ITIL familiarity, and immediate or short-notice availability.

Qualifications

• 3–5 years of professional IT operations or desk-side engineering experience.
• ITIL familiarity and enterprise support workflow knowledge.
• Must be based in Indonesia and able to work on contract.
• Bachelor’s degree in IT/CS or related technical discipline.
• Experience in MSP or large enterprise environments is a plus.

Responsibilities

• Own operational workflows and service delivery within the MSP framework.
• Troubleshoot, resolve incidents, and perform proactive improvements.
• Manage support tickets and document actions and resolutions.
• Coordinate with regional field teams and external vendors.
• Track KPIs and maintain operational documentation.
• Ensure adherence to SLA targets and security/compliance policies.
• Provide prompt, professional technical assistance to end users.

Skills

IT operations

Deskside support

Customer service

Problem solving

Communication

Education

Bachelor's degree in IT/CS

Tools

ITIL

Ticketing systems

Monitoring tools

Job description

Position Summary:

AMK Technology is seeking an experienced and dedicated Walk-in Counter / Deskside Engineer to join our Managed IT Operations Support initiative in Indonesia on a contract basis. In this specialized role, you will be responsible for delivering robust technical support, maintaining high service availability, and driving operational excellence across enterprise IT and infrastructure environments. You will collaborate closely with cross-functional support teams, coordinate incident resolutions, and maintain rigorous SLA compliance standards. This opportunity requires a qualified technology professional based in Indonesia with strong domain expertise and immediate or short-notice availability.

Detailed Job Description:

As the Walk-in Counter / Deskside Engineer, you will take full ownership of operational workflows, performance monitoring, and technical service delivery within our structured IT managed services framework. Your day-to-day responsibilities include executing hands-on technical troubleshooting, managing support tickets, conducting root-cause analysis, and implementing proactive process improvements. You will interface directly with enterprise stakeholders, equipment vendors, and regional service teams to resolve escalated bottlenecks and ensure seamless technical operations. Furthermore, you will track key performance indicators (KPIs), maintain comprehensive operational documentation, and adhere strictly to ITIL service management best practices.

Key Responsibilities:

• Execute specialized technical duties and operational workflows aligned with the Walk-in Counter / Deskside Engineer function.
• Ensure strict adherence to service level agreements (SLAs), operational targets, and key performance indicators (KPIs).
• Manage incident escalation pathways, troubleshoot technical bottlenecks, and execute rapid service restoration.
• Coordinate seamlessly with regional field teams, IT management, and external vendors to maintain infrastructure uptime.
• Drive process optimizations, automation initiatives, and continuous service improvements across IT operations.
• Oversee quality assurance, performance reporting, and adherence to enterprise security and compliance policies.
• Provide prompt, professional technical assistance and customer support to end-users across corporate environments.
• Maintain meticulous operational logs, ticket documentation, and asset tracking records.

Required Qualifications & Skills:

• Minimum of 3 to 5 years of professional experience in IT operations, technical support, or domain-specific engineering roles.
• In-depth technical knowledge and practical expertise relevant to the Walk-in Counter / Deskside Engineer domain.
• Strong familiarity with ITIL service management frameworks, ticketing systems, and enterprise support workflows.
• Excellent problem-solving, analytical, and interpersonal communication skills with a strong customer-service orientation.
• Mandatory requirement: Must be based in Indonesia and eligible to work on a contract basis.
• Available to join immediately or at short notice.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
• Proven ability to thrive in a fast-paced, high-availability managed service provider (MSP) environment.

Nice-to-Have Skills:

• Relevant professional certifications such as ITIL Foundation, Cisco CCNA, Microsoft Certified Professional, or domain-specific credentials.
• Prior experience operating within multinational IT consultancy or large-scale enterprise outsourcing organizations.
• Bilingual communication proficiency in English and Indonesian (Bahasa Indonesia).
• Experience with advanced monitoring tools, diagnostics utilities, and log analysis frameworks.
• Demonstrated experience supporting multi-site regional office rollouts and field engineering logistics.

Application Information:

• Recruiter: Shafa Rhamadanty (APAC Technical Recruiter | IT & Engineering Talent Specialist)
• Contact Name: Shafa Rhamadanty
• Salary/Rate: Market Competitive / Contract Standard
• Deadline: Open until filled
• Notice Period: Immediate / Short Notice
• Contract Duration: Contract

Recruitment Pro Tip:

When applying for this Walk-in Counter / Deskside Engineer position with AMK Technology, ensure your resume explicitly highlights your hands-on technical experience in IT operations and support. Clearly state your location in Indonesia and match your email subject line exactly to the position name.