Hybrid Life Insurance Product Implementation Lead

Manulife; Jakarta Pusat; Hybrid; IDR 420,000,000 - 540,000,000; Full time

Job summary

Manulife is seeking a Product Implementation Manager in Jakarta to lead end-to-end life insurance product implementations from requirements through UAT, launch readiness, and post-launch support, collaborating with Product, IT, Operations, and Actuarial teams.

The role offers exposure to product development and delivery processes, requires strong stakeholder management and cross-functional coordination, and a hybrid work arrangement with a focus on timely, quality delivery.

Qualifications

• Bachelor's Degree in Information Technology, Information Systems, Insurance, Actuarial Science, Finance, Business Administration, or a related discipline.
• Minimum 7 years of experience in the life insurance industry, preferably in Product Development, Product Management, Product Implementation, Business Analysis, Project Management, or related functions.
• Good understanding of life insurance products, operational processes, and system implementation lifecycle.
• Experience working with cross-functional teams across business and technology functions.
• Strong communication, stakeholder management, and coordination skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities and work effectively in a dynamic environment.
• Self-motivated, collaborative, and proactive in driving outcomes.

Responsibilities

• Support end-to-end product implementation activities for new products, product enhancements, and strategic business initiatives to ensure timely and quality delivery.
• Review and coordinate product specifications, business requirements, and implementation documentation to ensure requirements are clearly defined and understood by relevant stakeholders.
• Facilitate stakeholder discussions, requirement clarifications, and implementation planning activities to support successful project delivery.
• Coordinate User Acceptance Testing (UAT) activities with business users and technology teams, ensuring appropriate participation, issue resolution, and business readiness prior to implementation.
• Support the preparation and implementation of customer-facing documentation, communication materials, and operational requirements related to product launches.
• Monitor implementation progress, identify risks and dependencies, and coordinate with relevant stakeholders to support timely resolution.
• Support product launch readiness activities to ensure operational, system, training, and communication requirements are completed before launch.
• Assist in managing post-launch activities, production issue resolutions, and enhancement initiatives to support business and customer needs.

Skills

Stakeholder management

Communication skills

Analytical thinking

Cross-functional collaboration

Education

Bachelor's Degree in IT/IS/Insurance/Actuarial/Finance/Business

Job description

Manulife is seeking a Product Implementation Manager in Jakarta to lead end-to-end life insurance product implementations from requirements through UAT, launch readiness, and post-launch support, collaborating with Product, IT, Operations, and Actuarial teams.

The role offers exposure to product development and delivery processes, requires strong stakeholder management and cross-functional coordination, and a hybrid work arrangement with a focus on timely, quality delivery.