Housekeeping Supervisor - Luxury Hotel Operations

Pullman Hotels & Resorts; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Pullman Jakarta Indonesia is seeking a capable Housekeeping Supervisor to oversee room attendants and public area attendants, ensuring rooms and spaces meet luxury hotel standards in the Thamrin area of Central Jakarta.

The role requires strong leadership, attention to detail, and the ability to coordinate with Front Office to handle guest requests; familiarity with Opera PMS is an advantage for daily operations.

Qualifications

• Minimum 2 years of experience in Housekeeping, preferably in a supervisory role.
• Strong attention to detail and organizational skills.
• Good communication and leadership abilities.
• Ability to work under pressure and manage a team.
• Basic computer knowledge and understanding of housekeeping systems (Opera) is an advantage.

Responsibilities

• Supervise daily housekeeping operations and ensure all guest rooms and public areas are cleaned to hotel standards.
• Inspect guest rooms, corridors, and public areas regularly.
• Coordinate with Front Office for room status updates and special guest requests.
• Train, guide, and motivate housekeeping staff to maintain service quality.
• Monitor cleaning supplies and equipment to ensure proper use and availability.
• Handle guest requests and complaints promptly and professionally.
• Assist in scheduling, staff allocation, and daily briefing.
• Ensure compliance with health, safety, and hygiene standards.

Skills

Attention to detail

Organizational skills

Communication skills

Leadership abilities

Team management

Opera PMS

Tools

Opera PMS

Job description

Pullman Jakarta Indonesia is seeking a capable Housekeeping Supervisor to oversee room attendants and public area attendants, ensuring rooms and spaces meet luxury hotel standards in the Thamrin area of Central Jakarta.

The role requires strong leadership, attention to detail, and the ability to coordinate with Front Office to handle guest requests; familiarity with Opera PMS is an advantage for daily operations.