Hotel Ops Leader: Standardize & Elevate Guest Experience

Confidential Jobs; Jakarta Pusat; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

Confidential Jobs in Jakarta seeks a senior hotel operations leader to establish a standard operating model across multiple properties and implement a monthly performance and audit system. The role focuses on elevating guest experience, service excellence, and profitability while driving operational discipline.

You will lead multi-property teams, design SOPs, and oversee hands-on execution when required, aiming to optimize occupancy, GOP margins, RevPAR, and cost efficiency.

Qualifications

• Minimum 5–10 years of experience in hotel operations.
• Experience leading multi-property operations and transforming performance.

Responsibilities

• Establish a standard operational model for all hotel properties with clear execution timelines.
• Develop and implement a monthly operational performance and audit system.
• Drive improvements in guest experience, service excellence, and profitability.
• Reduce inefficiencies and elevate overall performance across properties.

Skills

Operational leadership

Performance management

Multi-property leadership

Data-driven decision making

Training & capability building

Job description

Confidential Jobs in Jakarta seeks a senior hotel operations leader to establish a standard operating model across multiple properties and implement a monthly performance and audit system. The role focuses on elevating guest experience, service excellence, and profitability while driving operational discipline.

You will lead multi-property teams, design SOPs, and oversee hands-on execution when required, aiming to optimize occupancy, GOP margins, RevPAR, and cost efficiency.