Hospitality Quality Assurance Leader - Multi-Property

Inivie; Kuta; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Inivie in Bali is seeking a Quality Assurance Manager to lead QA activities and uphold service standards across multiple properties. The role targets 5+ years in QA/QC or related managerial work within hotels, villas or property management, with a strong focus on SOPs, audits and compliance.

You will develop, implement, and monitor quality programs, coordinate with management and operations teams, and drive continuous improvement to ensure consistency in guest experiences across locations.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Management, Quality Management, or a related field.
• Minimum 5 years of experience in Quality Assurance, Quality Control, or a similar managerial role.
• Experience in hospitality, hotel, villa, tourism, or property management is highly preferred.
• Strong understanding of quality standards, SOP development, audit processes, and compliance.
• Experienced in conducting internal audits, inspections, and quality evaluations across multiple properties or departments.
• Able to develop, implement, and monitor SOPs, policies, and quality improvement programs.
• Strong analytical, problem-solving, and leadership skills.
• Excellent communication and interpersonal skills with the ability to coordinate with management and operational teams.
• Detail-oriented, objective, proactive, and highly committed to maintaining service and operational standards.
• Able to prepare quality reports, identify gaps, and provide improvement recommendations.
• Strong ability to manage multiple projects and work across different locations.

Skills

Quality Assurance

Quality Control

SOP development

Audit processes

Leadership

Analytical thinking

Problem solving

Communication

Cross-functional coordination

Multisite management

Education

Bachelor’s Degree in Hospitality Management, Business Management, Quality Management, or a related field

Job description

Inivie in Bali is seeking a Quality Assurance Manager to lead QA activities and uphold service standards across multiple properties. The role targets 5+ years in QA/QC or related managerial work within hotels, villas or property management, with a strong focus on SOPs, audits and compliance.

You will develop, implement, and monitor quality programs, coordinate with management and operations teams, and drive continuous improvement to ensure consistency in guest experiences across locations.