Hospitality Quality Assurance Lead — Multi-Property

Ini Vie Hospitality; Provinsi Bali; On-site; IDR 360,000,000 - 480,000,000; Full time

Job summary

Ini Vie Hospitality in Bali is seeking a Corporate Quality Assurance Manager to lead quality standards across our properties. You will oversee QA programs, develop SOPs, and guide audits to ensure exceptional guest experiences.

The role requires a Bachelor's degree in a related field and at least five years in quality assurance or a similar managerial position within hospitality. Strong leadership, analytical skills, and cross-location coordination are essential.

Qualifications

• Bachelor's degree in hospitality management, business management, quality management, or related field.
• Minimum 5 years in quality assurance, quality control, or similar managerial role.
• Experience in hospitality, hotel, villa, tourism, or property management preferred.
• Strong understanding of quality standards, SOP development, audit processes, and compliance.
• Experience conducting internal audits across multiple properties or departments.
• Able to develop, implement, and monitor SOPs, policies, and quality improvement programs.
• Strong analytical, problem-solving, and leadership skills.
• Excellent communication and interpersonal skills with ability to coordinate with management and operational teams.
• Detail-oriented, proactive, and committed to maintaining service and operational standards.
• Able to prepare quality reports, identify gaps, and provide improvement recommendations.
• Strong ability to manage multiple projects across locations.

Responsibilities

• Maintain service and operational standards across properties.
• Prepare quality reports and identify gaps.
• Provide improvement recommendations to management.
• Coordinate with management and operational teams.
• Manage multiple projects across different locations.

Skills

Quality standards

SOP development

Audit processes

Compliance

Internal audits

Quality reporting

Leadership

Analytical skills

Communication

Multi-location coordination

Project management

Education

Bachelor's degree in related field

Job description

Ini Vie Hospitality in Bali is seeking a Corporate Quality Assurance Manager to lead quality standards across our properties. You will oversee QA programs, develop SOPs, and guide audits to ensure exceptional guest experiences.

The role requires a Bachelor's degree in a related field and at least five years in quality assurance or a similar managerial position within hospitality. Strong leadership, analytical skills, and cross-location coordination are essential.