Hospitality Digital Growth & E-Commerce Lead

InterContinental Hotels Group; Indonesia; Remote; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

InterContinental Jakarta Pondok Indah seeks an experienced digital growth and e-commerce leader to drive online revenue across Rooms, Restaurants & Bars, Weddings, Meetings & Events. The role requires 5+ years in consumer digital environments, ownership of online performance, and expertise in paid, organic, CRM and CRO to grow guest acquisition, conversion and loyalty within a hospitality context.

We are looking for a results-driven executive who can translate data into scalable growth, manage

Qualifications

• 5+ years across e-commerce, digital growth, CRM or digital commercial functions within a consumer led business.
• Ownership of online revenue and digital commercial performance, not marketing activity alone.
• Experience managing a digital customer journey from acquisition to conversion, retention and reactivation.
• Strong understanding of e-commerce trading metrics: traffic, conversion, AOV, CAC and repeat purchase.
• Proven experience in paid acquisition across search, social, display and other channels.
• Strong knowledge of SEO, GEO and AEO, driving organic acquisition and discoverability.
• Experience developing customer segmentation, CRM and lifecycle marketing strategies.
• Demonstrated CRO and A/B testing to improve commercial performance.
• Strong analytics translating data into growth strategies.
• Experience managing digital agencies, technology partners and budgets.

Responsibilities

• Lead digital growth and e-commerce strategy for the hospitality portfolio including rooms, restaurants & bars, weddings, meetings & events.
• Own online revenue growth, funnel performance and attribution across channels.
• Collaborate with agencies, partners and internal teams on budgeting and execution.

Job description

InterContinental Jakarta Pondok Indah seeks an experienced digital growth and e-commerce leader to drive online revenue across Rooms, Restaurants & Bars, Weddings, Meetings & Events. The role requires 5+ years in consumer digital environments, ownership of online performance, and expertise in paid, organic, CRM and CRO to grow guest acquisition, conversion and loyalty within a hospitality context.

We are looking for a results-driven executive who can translate data into scalable growth, manage