HK Supervisor (Svara Boutique Residences)

PT MAZARI STAYS HOSPITALITY; Kuta Selatan; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

PT MAZARI STAYS HOSPITALITY in Bali is seeking a Housekeeping Supervisor to oversee daily operations across villas, public areas, and back-of-house spaces. You will lead housekeeping staff, perform villa inspections, and ensure adherence to service standards and SOPs.

The role requires a Diploma in Hospitality, 2–3 years' experience in housekeeping with supervisory exposure, and strong leadership, communication, and English skills.

Qualifications

• Diploma in Hospitality, Hotel Management, or related field.
• 2–3 years of housekeeping experience, with 1 year in a supervisory role.
• Luxury hotel, resort, or private villa experience preferred.
• Strong leadership, communication, and attention to detail.
• Proficient in Microsoft Office; experience with PMS is an advantage.
• Good command of English, both written and spoken.

Responsibilities

• Supervise daily housekeeping operations for villas and public areas.
• Conduct regular inspections and prepare readiness reports.
• Allocate tasks to HK Attendants and other team members.
• Monitor attendance, grooming, punctuality, and performance.
• Coordinate with Front Office and Butler on arrivals, departures, and requests.
• Address guest housekeeping requests and follow up on complaints.
• Track stock of linen, amenities, and cleaning supplies.
• Ensure hygiene, sanitation, and safety standards are maintained.
• Train staff on SOPs, cleaning standards, and guest service.
• Prepare daily operation and room status reports.

Skills

Leadership

Communication

Attention to detail

English language

Problem-solving

Education

Diploma in Hospitality

Tools

Microsoft Office

Hotel PMS experience

Job description

The Housekeeping Supervisor oversees daily housekeeping operations to ensure all villas, public areas, and back-of-house areas are maintained to required standards. The role involves supervising housekeeping staff, conducting villa inspections, coordinating with other departments, and ensuring consistent adherence to service standards and SOPs.

Key responsibilities

Supervise daily housekeeping operations and ensure all villas and public areas are properly cleaned, inspected, and ready according to arrival and occupancy schedules

Conduct regular inspections of guest villas and public areas, checking cleanliness, room setup, amenities, linen, and overall presentation

Supervise and allocate daily tasks to HK Attendants, Public Area Attendants, and other housekeeping team members

Monitor staff attendance, grooming, punctuality, productivity, and work performance

Coordinate closely with Front Office and Butler regarding villa status, arrivals, departures, and special requests

Handle guest requests related to housekeeping promptly and professionally, and follow up on guest complaints

Monitor housekeeping linen, guest amenities, cleaning supplies, and operational equipment; conduct regular stock checks

Ensure proper hygiene, sanitation, and safety standards are maintained throughout housekeeping operations

Train and coach housekeeping team members on SOPs, cleaning standards, grooming, and guest service

Prepare daily housekeeping reports, room status reports, discrepancy reports, and other operational reports as required

About you

Minimum Diploma (D1/D2/D3) in Hospitality, Hotel Management, or a related field

Minimum 2-3 years of experience in Housekeeping, preferably with at least 1 year in a supervisory position

Previous experience in a luxury hotel, resort, or private villa is highly preferred

Strong knowledge of housekeeping operations, cleaning standards, room inspection, and villa preparation

Strong leadership and team supervision skills

Good communication and interpersonal skills

Strong attention to detail and commitment to cleanliness and quality standards

Good problem-solving and decision-making skills

Proficient in Microsoft Office; experience with hotel/property management systems is an advantage

Good command of English, both written and verbal