Supervisor Housekeeping - Villa Placement

PT Magic Garden Cafe; Provinsi Bali; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT Magic Garden Cafe is seeking a proactive Housekeeping Leader to supervise daily operations of the housekeeping team across villas, rooms, and public areas. You will assign tasks, check cleanliness, and ensure guest-ready presentation throughout stays.

This role requires at least 2 years of leadership experience in hospitality, strong attention to detail, and the ability to train staff. Excellent coordination with Front Office and Engineering will be essential, as will flexibility to work

Qualifications

• Minimum 2 years in housekeeping leadership roles in villa/hotel.
• Strong leadership and team management skills.
• Knowledge of cleaning procedures and hospitality standards.
• Ability to inspect rooms/villas against standards.
• Ability to train and supervise staff.
• Flexible hours including weekends and holidays.

Responsibilities

• Supervise and coordinate daily housekeeping operations.
• Assign tasks and schedules based on occupancy and operational needs.
• Ensure villas, rooms, and public areas meet cleanliness and safety standards.
• Conduct regular inspections to ensure quality and presentation.
• Coordinate with Front Office, Villa Manager, Engineering, and other departments on guest needs.
• Train and coach staff on SOPs, cleaning standards, grooming, and hygiene.
• Monitor inventory and use of supplies; report shortages or damaged items.
• Handle guest requests related to housekeeping and follow up on issues.
• Assist in preparing schedules, checklists, and operational reports.
• Support the team during high occupancy, events, or other situations.

Skills

Leadership

Attention to detail

Communication

Time management

Training & coaching

Independent decision making

Grooming & presentation

Multitasking

Reliability

English communication (basic)

Job description

• Supervise and coordinate the daily operations of the Housekeeping team.
• Assign daily tasks and work schedules to Housekeeping staff according to occupancy and operational needs.
• Ensure all villas, rooms, public areas, and back-of-house areas are cleaned and maintained according to company standards.
• Conduct regular inspections of villas/rooms to ensure cleanliness, presentation, hygiene, and maintenance standards are consistently met.
• Ensure rooms and villas are properly prepared before guest arrival and maintained throughout the guest's stay.
• Monitor and follow up on guest requests related to Housekeeping.
• Coordinate with Front Office, Villa Manager, Engineering, and other departments regarding guest needs, room status, maintenance issues, and operational requirements.
• Monitor the cleanliness and condition of linen, towels, amenities, cleaning equipment, and Housekeeping supplies.
• Maintain proper inventory levels and report shortages or damaged items to the management.
• Ensure proper handling, storage, and use of cleaning chemicals and equipment in accordance with safety procedures.
• Train, coach, and provide guidance to Housekeeping staff regarding SOPs, cleaning standards, grooming, hygiene, and work procedures.
• Monitor staff attendance, punctuality, grooming, discipline, and overall performance.
• Conduct briefing and daily communication with the Housekeeping team.
• Report lost and found items according to company procedures.
• Assist in preparing Housekeeping schedules, checklists, and operational reports.
• Monitor housekeeping costs and minimize unnecessary use of supplies and amenities.
• Ensure all Housekeeping SOPs, health, safety, and hygiene standards are properly implemented.
• Handle complaints or issues related to Housekeeping and report serious matters to the Villa Manager or management.
• Conduct regular deep-cleaning and preventive housekeeping checks.
• Support the Housekeeping team during high occupancy, special events, or other operational situations when required.
• Perform other duties related to Housekeeping operations as assigned by management.

Requirements

• Minimum 2 years of experience in Housekeeping Leader, preferably in a villa, hotel, resort, or hospitality environment.
• Previous experience as a Housekeeping Supervisor, Senior Housekeeper, or similar position is preferred.
• Good knowledge of Housekeeping operations, cleaning procedures, and hospitality standards.
• Strong understanding of room/villa inspection standards and cleaning procedures.
• Good leadership and team management skills.
• Strong attention to detail and commitment to cleanliness and quality.
• Good communication and interpersonal skills.
• Able to train, motivate, and supervise Housekeeping staff effectively.
• Able to work independently and make appropriate decisions during daily operations.
• Good organizational and time-management skills.
• Able to handle multiple tasks and work under pressure in a fast-paced environment.
• Honest, responsible, disciplined, and reliable.
• Good personal grooming and professional appearance.
• Basic English communication skills; good English is an advantage.
• Able to work flexible hours, including weekends and public holidays.
• Physically fit and able to work on your feet for extended periods.
• Knowledge of chemical handling, cleaning equipment, and basic safety procedures is an advantage.