Hemodialysis Field Service Lead

Aspen Medical; Depok; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Fresenius Medical Care in Indonesia seeks a Field Service Engineer (FSE) to deliver high-quality technical service for hemodialysis machines and water treatment systems at customer sites. You will perform installation, preventive maintenance, troubleshooting, and repair, ensuring compliance with SOPs and safety standards.

Territory coverage is Yogyakarta. Fresh graduates welcome; diploma in electro-medical engineering is required, with preference for a professional license (STR).

Qualifications

• Diploma in Electro medical Engineering is required.

Responsibilities

• Technical Service Execution: installation, commissioning, preventive maintenance, calibration, and repair of haemodialysis machines and water treatment systems; troubleshooting and root cause analysis; compliance with SOPs, manuals, safety standards, and regulations; functional testing before clinical use.
• Service Quality & Compliance: meet quality standards and healthcare regulations; maintain service documentation; follow infection control, electrical safety, and biohazard handling; comply with HSE policies; follow crisis management guidelines; adhere to Fresenius Medical Care compliance.
• Customer Support & Communication: provide explanations to customers on equipment operation and preventive actions; educate customers on operational best practices; respond to service calls with clear communication; build relationships with hospital staff.
• Continuous Learning & Improvement: upgrade technical knowledge; share knowledge with peers; participate in improvement initiatives to enhance service quality and reliability.
• Teamwork & Discipline: maintain professionalism and ethics; support collaboration; comply with schedules, standby duties, and emergency calls.

Education

Diploma in Electro medical Engineering

Job description

Fresenius Medical Care in Indonesia seeks a Field Service Engineer (FSE) to deliver high-quality technical service for hemodialysis machines and water treatment systems at customer sites. You will perform installation, preventive maintenance, troubleshooting, and repair, ensuring compliance with SOPs and safety standards.

Territory coverage is Yogyakarta. Fresh graduates welcome; diploma in electro-medical engineering is required, with preference for a professional license (STR).