Field Service Engineer

CH01 CHE Fresenius Medical Care (Schweiz) AG; Jakarta Pusat; Hybrid; IDR 133,920,000 - 267,840,000; Full time

Job summary

Fresenius Medical Care is seeking a Field Service Engineer in Jakarta to deliver technical service support for hemodialysis machines and water treatment systems at customer sites. Hybrid work arrangement preferred, with responsibilities covering installation, preventive and corrective maintenance, and timely issue resolution.

The role requires a diploma in electro-medical engineering, a professional license if possible, and at least 1 year of experience in medical devices.

Qualifications

• Diploma in Electro Medical Engineering is required.
• Preferably hold a Professional License as Electromedics (STR).
• Minimum 1 year of experience as Technician in Medical Devices.
• Fresh graduates are welcome to apply.

Responsibilities

• Install, calibrate, and perform preventive and corrective maintenance on hemodialysis machines and water treatment systems.
• Troubleshoot issues and perform root-cause analysis to resolve technical problems.
• Ensure activities comply with SOPs, manuals, safety standards, and regulatory requirements.
• Provide service documentation and reports; conduct functional tests before handover.
• Educate customers on equipment operation and basic maintenance to prevent failures.

Skills

Professional License as Electromedics

Education

Diploma in Electro Medical Engineering

Job description

## Field Service EngineerApply: Hybrid: Jakarta Selatan, JK: Full time: Posted Today: End Date: October 9, 2026 (8 days left to apply): R0269386***Introduction section:***At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.Our values guide how we work:* We Care for our patients, each other, and our communities* We Connect across teams and borders to deliver excellence together* We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation**Your Responsibilities:**The Field Service Engineer (FSE) is responsible for delivering high-quality technical service support through installation, preventive maintenance, corrective maintenance, troubleshooting, and repair of hemodialysis machines and water treatment systems at customer sites.**Key Responsibilities / Accountabilities:****1**. Technical Service Execution* Perform installation, commissioning, preventive maintenance for both local maintenance and Manufacturer Maintenance (PM), calibration, and repair of haemodialysis machines and water treatment systems.* Conduct systematic troubleshooting and root cause analysis to resolve technical issues effectively.* Ensure service activities are executed according to SOP, technical manuals, safety standards, and regulatory requirements.* Perform functional testing and quality checks before releasing equipment back to clinical use.2. Service Quality & Compliance* Ensure all service activities meet company quality standards and healthcare regulatory requirements.* Maintain accurate, complete, and timely service documentation and reports.* Follow infection control, electrical safety, and biohazard handling procedures.* Ensure compliance with workplace safety standards and company HSE policies.* Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization* Obey the Fresenius Medical Care Compliance and Company Regulation3. Customer Support & Communication* Provide professional technical explanations to customers regarding equipment operation, care, and preventive actions.* Educate customers on basic operational best practices to minimize equipment failure.* Respond promptly to service calls and ensure clear communication with customers regarding progress and resolution.* Build positive working relationships with hospital engineering teams, nurses, and dialysis staff.4. Continuous Learning & Improvement* Continuously upgrade technical knowledge and skills through training, self-learning, and field experience.* Actively share knowledge, best practices, and troubleshooting solutions with peers.* Participate in improvement initiatives to enhance service quality, efficiency, and reliability.5. Teamwork & Discipline* Maintain discipline, professionalism, and service ethics.* Support team collaboration and knowledge sharing.* Comply with work schedules, standby duties, and emergency call-out requirements.**Your Profile:*** Territory coverage – Banten* Minimum Diploma in Electro medical Engineering* Preferably have Professional License as Electromedics (STR)* Minimum 1 year of experience as Technician in Medical Devices company.* Fresh graduates are welcome**Our Offer for you:**There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.* Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world.* Individual opportunities for self-determined career planning and professional development.* A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one.* A large number of committed people with a wide range of skills, talents and experience.* The benefits of a successful global corporation with the collegial culture of a medium-sized company.