Head Venue Manager — Guest Experience & Operations (Bali)

The Cakap Group; Kuta Utara; In loco; IDR 180.000.000 - 280.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Religious Holiday Allowance (THR)

BPJS Health & Employment Coverage

Meal Allowance

Service Charge

Descrizione del lavoro

Sinamon Bali Uluwatu is seeking a Venue Manager to oversee day-to-day operations, drive guest satisfaction, and manage front-of-house, kitchen, and service teams. You will report to the Owner and lead by example during service, ensuring consistent hospitality and operational excellence across all areas of the venue.

With 3–5 years in venue or restaurant management, you will coach staff, optimize labor and costs, and collaborate on recruitment and promotions.

Competenze

• Proven leadership in hospitality/FOH or venue operations.
• Strong understanding of restaurant and F&B operations.
• Experience building and developing hospitality teams.
• Track record of maintaining high service standards during peak periods.

Mansioni

• Oversee daily venue operation ensuring smooth, consistent service.
• Coordinate front-of-house with kitchen and bar teams.
• Supervise and develop the venue team to deliver exceptional experiences.
• Be hands-on during peak service moments and lead by example.
• Conduct daily briefings on priorities, menus, promotions and service expectations.
• Ensure guests receive warm, attentive hospitality from arrival to departure.
• Build relationships with returning guests and uphold the venue's hospitality reputation.
• Enforce SOPs, policies, and operational procedures.
• Monitor staff performance, attendance, and discipline.
• Coach and mentor staff to improve service quality and product knowledge.
• Collaborate with Owner on recruitment and staffing needs.
• Prepare staff schedules based on forecasted demand.
• Monitor sales, labour costs, and other KPIs to drive profitability.
• Control costs, wastage, and supplier coordination.
• Ensure cash handling, POS operations and daily reconciliation.
• Review operational reports and implement corrective actions as needed.
• Maintain cleanliness, hygiene, and venue presentation to standard.
• Ensure health and safety and food safety compliance.
• Coordinate maintenance with suppliers and contractors.
• Support promotions and marketing initiatives.
• Implement improvements and share ideas with the Owner.
• Identify opportunities to improve guest satisfaction and efficiency.
• Provide regular business updates to the Owner.
• Represent Sinamon Bali Uluwatu with professionalism and hospitality.

Conoscenze

Leadership

Operations management

Guest service

Budgeting

Communication

Staff development

Descrizione del lavoro

Sinamon Bali Uluwatu is seeking a Venue Manager to oversee day-to-day operations, drive guest satisfaction, and manage front-of-house, kitchen, and service teams. You will report to the Owner and lead by example during service, ensuring consistent hospitality and operational excellence across all areas of the venue.

With 3–5 years in venue or restaurant management, you will coach staff, optimize labor and costs, and collaborate on recruitment and promotions.