Head of SMB Growth & Partnerships

Shopback-2; Jakarta Pusat; On-site; IDR 1,200,000,000 - 1,800,000,000; Full time

Benefits offered by this job

Career growth

Winning team

Competitive compensation

Open culture

Job summary

ShopBack in Singapore/Asia-Pacific region seeks a dynamic Head of SMB Business Development to lead merchant acquisition and scale ShopBack Pay. You will build a high-performing team, close key SMB partnerships, and set sales standards across the function.

You will drive strategy, oversee hiring and coaching, and collaborate with Operations, Marketing, and Account Management to deliver growth in a fast-paced, high-growth environment.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 4+ years of experience in Business Development or Account Management, preferably in technology, e-commerce, fintech, or platform businesses.
• Proven ability as an individual contributor in sales or partnerships, with a track record of closing deals and driving merchant acquisition.
• Experience in people management or strong potential to build and lead a team from scratch, with the ability to coach, motivate, and performance-manage others.
• Strong presentation and stakeholder management skills, with the ability to articulate complex concepts clearly and persuasively.
• Excellent interpersonal skills combined with strong analytical and problem-solving capabilities.
• A self-starter with a can't-is-not-an-option mindset — resilient, adaptable, and not discouraged by setbacks.
• Ability to thrive in a fast‑paced, high-growth environment while juggling multiple priorities with accuracy and ownership.
• Hungry and driven to be part of building and scaling a successful business in a startup environment.
• Passionate about leading an ambitious team and making a meaningful commercial impact across the region.
• Determination to excel in one of the fastest-growing tech startups.
• AI Competency: Demonstrated use of AI tools to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Responsibilities

• Lead and execute ShopBack’s SMB merchant acquisition strategy, with a strong focus on scaling ShopBack Pay.
• Own the end-to-end build of the SMB Business Development function — including hiring, developing, and scaling a high-performing team of Business Development Executives from the ground up.
• Operate as a player-coach: carry individual acquisition targets and directly close SMB merchant partnerships, while setting the standard for sales excellence within your team.
• Manage, coach, and develop your team, driving performance, accountability, and growth through hands-on mentorship and structured guidance.
• Own and close high-impact SMB merchant partnerships, with strong F&B industry connections as a plus.
• Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead.
• Collaborate with cross-functional teams (Operations, Account Management, Marketing) to ensure alignment and successful implementation of ShopBack Pay initiatives.
• Provide feedback to improve and streamline the sales cycle through optimized operational processes and scalable playbooks.
• Provide ongoing support to merchant partners, understanding their needs and optimizing their experience with ShopBack Pay.

Skills

Sales leadership

Partnership development

Stakeholder mgmt

Analytical thinking

Presentation skills

Self-starter

Education

Bachelor's degree in Business Administration or Marketing

Tools

AI tools

Job description

ShopBack in Singapore/Asia-Pacific region seeks a dynamic Head of SMB Business Development to lead merchant acquisition and scale ShopBack Pay. You will build a high-performing team, close key SMB partnerships, and set sales standards across the function.

You will drive strategy, oversee hiring and coaching, and collaborate with Operations, Marketing, and Account Management to deliver growth in a fast-paced, high-growth environment.