SMB Growth Lead - Payments & Partnerships

Lever, Inc.; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

ShopBack, Asia-Pacific’s leading shopping, rewards, and payments platform, is seeking a Business Development/Account Management professional to drive SMB growth for ShopBack Pay in Indonesia. You will prospect and close partnerships with SMB merchants, especially in F&B, and build strong merchant relationships to scale campaigns.

You’ll stay commercially sharp by tracking trends, collaborating with Ops, Marketing, and Accounts teams, and using AI tools to improve workflows and productivity in a

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in Business Development or Account Management, ideally within technology, e-commerce, fintech, or platform businesses.
• Proven ability to close deals and drive revenue growth, with a strong commercial mindset.
• Strong communication and presentation skills, with the ability to clearly and persuasively articulate value propositions.
• Excellent interpersonal skills with solid analytical and problem-solving capabilities.
• Self-starter with a high ownership mindset — resilient, resourceful, and driven to overcome challenges.
• Ability to thrive in a fast-paced, target-driven environment while managing multiple priorities with precision.
• Hungry and motivated to be part of building and scaling a high-growth business.
• Passionate about working with SMBs and making a tangible impact on their growth.
• AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Responsibilities

• Own and drive SMB growth: Execute ShopBack’s SMB merchant acquisition strategy, scaling ShopBack Pay.
• Identify and win new business: Prospect, pitch, and close partnerships with SMB merchants, especially F&B.
• Build strong merchant relationships: Act as a trusted partner to merchants and understand their needs.
• Stay commercially sharp: Monitor industry trends and market dynamics to uncover opportunities.
• Collaborate to deliver impact: Work with Operations, Account Management, and Marketing to onboard and run campaigns.
• Improve how we sell: Provide insights to refine the sales process for efficiency and scale.
• Deliver a great merchant experience: Support partners post-signing and ensure value delivery.

Skills

Business Development

Account Management

Sales

Communication

Presentation

AI competency

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

AI tools (ChatGPT, Gemini, Claude)

Job description

ShopBack, Asia-Pacific’s leading shopping, rewards, and payments platform, is seeking a Business Development/Account Management professional to drive SMB growth for ShopBack Pay in Indonesia. You will prospect and close partnerships with SMB merchants, especially in F&B, and build strong merchant relationships to scale campaigns.

You’ll stay commercially sharp by tracking trends, collaborating with Ops, Marketing, and Accounts teams, and using AI tools to improve workflows and productivity in a