Business Development Lead (Smb Accounts)

Shopback-2; Jakarta Pusat; Presencial; IDR 1.200.000.000 - 1.800.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth

Winning team

Competitive compensation

Open culture

Descripción de la vacante

ShopBack in Singapore/Asia-Pacific region seeks a dynamic Head of SMB Business Development to lead merchant acquisition and scale ShopBack Pay. You will build a high-performing team, close key SMB partnerships, and set sales standards across the function.

You will drive strategy, oversee hiring and coaching, and collaborate with Operations, Marketing, and Account Management to deliver growth in a fast-paced, high-growth environment.

Formación

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 4+ years of experience in Business Development or Account Management, preferably in technology, e-commerce, fintech, or platform businesses.
• Proven ability as an individual contributor in sales or partnerships, with a track record of closing deals and driving merchant acquisition.
• Experience in people management or strong potential to build and lead a team from scratch, with the ability to coach, motivate, and performance-manage others.
• Strong presentation and stakeholder management skills, with the ability to articulate complex concepts clearly and persuasively.
• Excellent interpersonal skills combined with strong analytical and problem-solving capabilities.
• A self-starter with a can't-is-not-an-option mindset — resilient, adaptable, and not discouraged by setbacks.
• Ability to thrive in a fast‑paced, high-growth environment while juggling multiple priorities with accuracy and ownership.
• Hungry and driven to be part of building and scaling a successful business in a startup environment.
• Passionate about leading an ambitious team and making a meaningful commercial impact across the region.
• Determination to excel in one of the fastest-growing tech startups.
• AI Competency: Demonstrated use of AI tools to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Responsabilidades

• Lead and execute ShopBack’s SMB merchant acquisition strategy, with a strong focus on scaling ShopBack Pay.
• Own the end-to-end build of the SMB Business Development function — including hiring, developing, and scaling a high-performing team of Business Development Executives from the ground up.
• Operate as a player-coach: carry individual acquisition targets and directly close SMB merchant partnerships, while setting the standard for sales excellence within your team.
• Manage, coach, and develop your team, driving performance, accountability, and growth through hands-on mentorship and structured guidance.
• Own and close high-impact SMB merchant partnerships, with strong F&B industry connections as a plus.
• Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead.
• Collaborate with cross-functional teams (Operations, Account Management, Marketing) to ensure alignment and successful implementation of ShopBack Pay initiatives.
• Provide feedback to improve and streamline the sales cycle through optimized operational processes and scalable playbooks.
• Provide ongoing support to merchant partners, understanding their needs and optimizing their experience with ShopBack Pay.

Conocimientos

Sales leadership

Partnership development

Stakeholder mgmt

Analytical thinking

Presentation skills

Self-starter

Educación

Bachelor's degree in Business Administration or Marketing

Herramientas

AI tools

Descripción del empleo

Our Journey

The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States. Driven by the vision to make every day more rewarding, ShopBack saves members money and time with more ways to earn and more to do with what they earn, and empowers merchants and brand partners to effectively engage its members. Founded in Singapore in 2014, ShopBack now powers over US$5.5 billion in annual sales and half a million transactions a day for more than 20,000 online and in-store partners.

Your Adventure Ahead

• Lead and execute ShopBack’s SMB merchant acquisition strategy, with a strong focus on scaling ShopBack Pay


• Own the end-to-end build of the SMB Business Development function — including hiring, developing, and scaling a high-performing team of Business Development Executives from the ground up


• Operate as a player-coach: carry individual acquisition targets and directly close SMB merchant partnerships, while setting the standard for sales excellence within your team


• Manage, coach, and develop your team, driving performance, accountability, and growth through hands‑on mentorship and structured guidance


• Own and close high-impact SMB merchant partnerships, with strong F&B industry connections as a plus


• Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead


• Collaborate with cross-functional teams (e.g. Operations, Account Management, Marketing) to ensure alignment and successful implementation of ShopBack Pay initiatives


• Provide feedback to improve and streamline the sales cycle through optimized operational processes and scalable playbooks


• Provide ongoing support to merchant partners, understanding their needs and optimizing their experience with ShopBack Pay

Essentials to Succeed

• Bachelor’s degree in Business Administration, Marketing, or a related field


• Minimum 4+ years of experience in Business Development or Account Management, preferably in technology, e-commerce, fintech, or platform businesses


• Proven ability as an individual contributor in sales or partnerships, with a track record of closing deals and driving merchant acquisition


• Experience in people management or strong potential to build and lead a team from scratch, with the ability to coach, motivate, and performance-manage others


• Strong presentation and stakeholder management skills, with the ability to articulate complex concepts clearly and persuasively


• Excellent interpersonal skills combined with strong analytical and problem-solving capabilities


• A self-starter with a can't-is-not-an-option mindset — resilient, adaptable, and not discouraged by setbacks


• Ability to thrive in a fast‑paced, high-growth environment while juggling multiple priorities with accuracy and ownership


• Hungry and driven to be part of building and scaling a successful business in a startup environment


• Passionate about leading an ambitious team and making a meaningful commercial impact across the region


• Determination to excel in one of the fastest-growing tech startups


• AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

ShopBacker Traits

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.


• Judgement- We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.


• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.


• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.


• Be part of a winning team on a journey to global scale.


• Competitive compensation based on performance.


• Candid, open, and collaborative culture where feedback is valued.