Head of Operation Support

Yayasan Cinta Anak Bangsa; Jakarta Barat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Yayasan Cinta Anak Bangsa seeks an executive operations leader to oversee Human Capital, Legal, Procurement, Facilities, and IT. You will drive digital transformation, process automation, and cross-departmental workflow optimization to boost productivity and scalability, while leading risk management and vendor strategy.

Based in West Jakarta with full back-office authority, you will develop workforce capabilities, ensure ISO-compliant operations, and align daily activities with long-term

Qualifications

• Bachelor’s degree or higher in a relevant field with leadership exposure.
• Master’s degree/MBA preferred for seniority.
• 10–15 years of progressive leadership across multiple functions.
• Experience with ERP, HRIS, procurement tools, and automation.

Responsibilities

• Oversee Human Capital, Legal, Procurement, Facilities, and IT functions.
• Drive digital transformation and cross-departmental workflow optimization.
• Lead risk management, vendor strategy, and workforce development.
• Ensure ISO standards and regulatory compliance across operations.
• Align operational activities with long-term strategic goals.

Skills

Strategic leadership

Cross-functional leadership

Change management

ERP systems

HRIS software

Automation solutions

Education

Bachelor’s degree in Business Administration, Human Resources, Law, Supply Chain Management, IT, or related field

Master’s degree/MBA preferred

Tools

ERP systems

HRIS software

Procurement tools

Automation solutions

Job description

This executive operational role oversees comprehensive back-office functions— including Human Capital, Legal, Procurement, Facilities, and IT to ensure compliant, cost-effective, and seamless business execution. It actively drives digital transformation, process automation, and cross-departmental workflow optimization to enhance organizational productivity and scalability. Additionally, the role leads risk mitigation, vendor strategy, and workforce development to safeguard assets and align operational capabilities with long-term strategic goals.

Responsibilities:

Human Capital Operations

Develop and implement comprehensive human resource (HR) policies and strategies that align with the organization's vision, mission, and core values.

Supervise the end-to-end payroll process to ensure accuracy, timeliness, and adherence to statutory requirements.

Strategize and supervise recruitment initiatives and workforce planning to attract, retain, and develop talent in alignment with organizational goals and future needs

Oversee employee capacity-building programs and engagement initiatives to foster a high-performance culture, enhance employee skills, and promote organizational commitment.

Oversee the implementation of the Human Capital work plan to ensure timely completion, adherence to budgetary constraints, and the achievement of targeted outcomes.

Legal Process

Oversee legal processes, including contract management, compliance, and risk mitigation, to ensure adherence to applicable laws and regulations.

Collaborate with legal team to address legal matters, disputes, and regulatory requirements.

Ensure that all operational activities comply with organizational policies and legal standards

Procurement & Asset Management

Lead procurement strategies to optimize sourcing, purchasing, and supply chain processes in alignment with organizational goals

Ensure he procurement strategy supports cost efficiency, quality assurance, and timely delivery of goods and services

Oversee vendor selection, contract negotiations, and relationship management to ensure high-quality service delivery

Oversee security protocols to safeguard personnel, assets, and sensitive information.

Oversee the maintenance, cleanliness, and functionality of office facilities, including equipment, utilities, and workspace layout

IT & Digital Transformation

Oversee the maintenance and management of IT systems, hardware, and networks to ensure uninterrupted operations.

Evaluate and optimize IT systems and processes to improve performance, scalability, and cost-efficiency.

Identify and implement emerging technologies and digital solutions to enhance business processes and create competitive advantages.

Align IT initiatives with organizational goals to ensure technology supports and enhances overall operational effectiveness

Process Optimization & Technology Integration

Drive automation, system improvements, and operational enhancements to increase productivity across HR, procurement, legal,and IT functions.

Optimize cross-departmental workflows to enhance productivity

Regulatory Compliance & Risk Management

Ensure all team activities comply with established regulations, policies, SOPs, and ISO standards.

Implement and maintain robust security protocols to protect sensitive data, assets, and personnel.

Identify potential risks, implement mitigation strategies, ensure compliance with regulatory requirements, and developing contingency plans to minimize operational disruptions.

Collaborate with department heads to implement risk management plans and ensure cross-functional compliance.

Requirements:

Bachelor’s degree in Business Administration, Human Resources, Law, Supply Chain Management, IT, or a related field (Master’s degree/MBA preferred).

Minimum 10–15 years of progressive leadership experience across multiple functions, including HR, legal, procurement, IT, risk management, and operations.

Proven experience in strategic leadership, driving business transformation, and managing cross-functional teams.

Familiarity with ERP systems, HRIS software, procurement tools, and automation solutions.

Experience in ISO standards and regulatory compliance

Reports to : Chief Executive Officer

Subordinates : Human Capital Specialist, Procurement Specialist, General Affair Specialist, Legal Specialist, IT Specialist.

Location : West Jakarta, Indonesia (Full WFO)

YCAB Foundation (1999) is the founding and flagship organization in the YCAB Social Enterprise Group, which bases its operations on a mutually reinforcing and financially sustainable social change model.

YCAB Social Enterprise Group includes several for-profit entities that offer products and services to emerging consumers including mission-driven microfinance to low-income women entrepreneurs, conditional upon their child's enrollment to school.

YCAB’s change model has one clear mission: to improve welfare through education and innovative financing. YCAB aims to vitalize underprivileged youths to become self-reliant through economic empowerment and education, bringing them from mere subsistence to sustainable livelihood. YCAB believes in the power of education to improve welfare. To date, YCAB has impacted five million underprivileged youths and hundreds of thousands of low-income families.

YCAB is now exploring ways to implement the last link in its change model: to create a sustainable system whereby students who graduate and become entrepreneurs or employed can pay it forward. They do this by giving back or investing in capital market products to help grow and scale YCAB’s mission-driven microfinance so that YCAB can empower even more youths to take control of their destiny.