Head Of Operation Support

Devjobsindo ORG; Indonesia; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

YCAB Foundation is seeking an executive operations leader to oversee back-office functions including Human Capital, Legal, Procurement, Facilities, and IT to ensure compliant and cost-effective execution. The role drives digital transformation, process automation, and cross-department workflow optimization to boost productivity and scalability.

The position leads risk mitigation, vendor strategy, and workforce development under the Chief Executive Officer, requiring 10–15 years of

Qualifications

• Bachelor’s degree or higher in a related field; MBA preferred.
• 10–15 years of progressive leadership across HR, legal, procurement, IT, risk, and operations.
• Experience driving business transformation and cross-functional team leadership.
• Familiarity with ERP systems, HRIS, procurement tools, and automation solutions.
• Experience with ISO standards and regulatory compliance.

Responsibilities

• Strategic Human Capital Management: Oversee end-to-end HR operations, including talent acquisition, payroll, employee engagement, and capacity building to foster a high-performance culture.
• Procurement & Facilities Oversight: Direct procurement strategies, vendor negotiations, and workspace/asset management to ensure cost efficiency, quality delivery, and operational continuity.
• IT & Digital Transformation: Manage IT infrastructure and drive automation and technology integration across departments to optimize workflows and boost productivity.
• Legal & Regulatory Governance: Ensure full compliance with applicable laws, SOPs, and ISO standards while managing contracts and organizational legal processes.
• Risk Management & Security: Implement risk mitigation plans, contingency strategies, and security protocols to safeguard corporate assets, sensitive data, and personnel.

Skills

Cross-functional leadership

ERP systems

HRIS software

Procurement tools

Automation solutions

Risk management

Education

Bachelor’s degree in Business Administration, HR, Law, Supply Chain Management, IT

MBA preferred

Tools

HRIS software

ISO standards familiarity

Procurement platforms

Automation platforms

Job description

Founded in 1999, YCAB Foundation envisions breaking the cycle of poverty by utilizing financial inclusion as a tool to expand and strengthen education for adolescents from urban poor families. YCAB has impacted over 5 million youth and empowered more than 200,000 ultra-micro women entrepreneurs. In 2024, YCAB Foundation maintained its rank at #28 on the TOP 100 SGO/NGO list by TheDotGood, a global nonprofit rating organizationbased in Geneva, Switzerland.

About Position

This executive operational role oversees comprehensive back-office functions—including Human Capital, Legal, Procurement, Facilities, and IT—to ensure compliant, cost-effective, and seamless business execution. It actively drives digital transformation, process automation, and cross-departmental workflow optimization to enhance organizational productivity and scalability. Additionally, the role leads risk mitigation, vendor strategy, and workforce development to safeguard assets and align operational capabilities with long-term strategic goals.

Responsibilities

Strategic Human Capital Management: Oversee end-to-end HR operations, including talent acquisition, payroll, employee engagement, and capacity building to foster a high-performance culture.

Procurement & Facilities Oversight: Direct procurement strategies, vendor negotiations, and workspace/asset management to ensure cost efficiency, quality delivery, and operational continuity.

IT & Digital Transformation: Manage IT infrastructure and drive automation and technology integration across departments to optimize workflows and boost productivity.

Legal & Regulatory Governance: Ensure full compliance with applicable laws, SOPs, and ISO standards while managing contracts and organizational legal processes.

Risk Management & Security: Implement risk mitigation plans, contingency strategies, and security protocols to safeguard corporate assets, sensitive data, and personnel.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, Law, Supply Chain Management, IT, or a related field (Master’s degree/MBA preferred).
• Minimum 10–15 years of progressive leadership experience across multiple functions, including HR, legal, procurement, IT, risk management, and operations.
• Proven experience in strategic leadership, driving business transformation, and managing cross-functional teams.
• Familiarity with ERP systems, HRIS software, procurement tools, and automation solutions.
• Experience in ISO standards and regulatory compliance

Report to: Chief Executive Officer

Subordinates: Human Capital Specialist, Procurement Specialist, General Affair Specialist, Legal Specialist, IT Specialist.

All applicants will betreated in confidential and only short-listed candidates will be notified

YCAB Foundation provides equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran, or marital status.