Head of Merchant & Customer Acquisition - Payment Solutions

Luminare Consulting; Tangerang Selatan; On-site; IDR 600,000,000 - 800,000,000; Full time

Job summary

A leading consulting firm is seeking a Merchant & Customer Acquisition Department Head to oversee sales volume targets and improve service quality in a prominent Fintech company focused on banking and payment solutions. Qualified candidates should possess a Bachelor's degree, at least 5 years in the payment systems field, and 3 years in a supervisory sales/marketing role. This role emphasizes team leadership, relationship management, and operational excellence.

Qualifications

• Minimum of 5 years in the payment systems field.
• At least 3 years in a supervisory sales/marketing role.

Responsibilities

• Develop work programs and budgets for the department.
• Create and implement acquisition programs per established plans.
• Ensure programs are clearly understood across units.
• Improve service quality and communication with merchants/customers.
• Coach and guide team/staff for motivation and productivity.

Skills

Sales Management

Customer Relationship Management

Team Leadership

Education

Bachelor's Degree (any major)

Risk Management Level II

Job description

Merchant & Customer Acquisition Department Head (Payment Solutions)

Job Openings Merchant & Customer Acquisition Department Head (Payment Solutions)

About the job Merchant & Customer Acquisition Department Head (Payment Solutions)

We are assisting one of our clients, a well-known Fintech Company (for Banking & Payment solutions) and they are currently looking for Merchant and Customer Acquistion.

Main Function

Responsible for achieving merchant sales volume targets and fee-based income through merchant and customer acquisition.
Also responsible for improving service quality and communication with merchants/customers.

Main Responsibilities

• Develop work programs and budgets for all activities in the Merchant & Customer Acquisition Department, direct and ensure timely execution, monitor, and evaluate to ensure target achievement.
• Create, prepare, coordinate, and ensure implementation of acquisition programs in accordance with the established work plan and target.
• Ensure all acquisition programs are well-informed, socialized, and clearly understood across relevant units.
• Coordinate with related units to improve service quality and communication with merchants/customers to maintain good relationships.
• Comply with and exemplify the company's code of ethics and regulations to ensure business continuity and harmony between departments and employees.
• Select candidates according to job requirements, coach and guide team/staff to ensure motivation and work productivity.

Perform other assignments as directed.

Qualifications

Minimum Bachelors Degree (any major)

• Certifications: Risk Management Level II

At least 5 years in the payment systems field

At least 3 years in a supervisory role in sales/marketing