Head of Member Experience & Community

PT Bout Training Studio; Provinsi Bali; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

Plural Clubhouse in Bali is seeking a Community Lead to oversee membership operations, front-of-house management, and member relationships. You will lead the Member Experience team, uphold service standards, and ensure smooth membership processes in a premium lifestyle setting.

The ideal candidate brings hospitality or private club experience, strong leadership and communication skills, and a proactive approach to member satisfaction, retention, and community events.

Qualifications

• Minimum 3 years in hospitality, membership services, guest relations, or customer experience.
• Previous team leadership or supervisory experience.
• Strong English communication skills, both written and verbal.
• Professional presentation and excellent interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle complaints and sensitive situations independently.
• Strong organizational and administrative skills.
• Comfortable using CRM systems and digital management tools.

Responsibilities

• Oversee membership inquiries, onboarding, tours, renewals, and cancellations.
• Lead the Member Experience team and uphold service standards.
• Maintain front-of-house operations and staff training.
• Build relationships within the membership community and drive engagement.
• Provide weekly reporting on membership performance.
• Coordinate staffing with Operations & Administration.

Skills

Leadership

Customer experience

Communication

Problem-solving

Organization

English proficiency

Tools

CRM software

Booking systems

Job description

Plural Clubhouse in Bali is seeking a Community Lead to oversee membership operations, front-of-house management, and member relationships. You will lead the Member Experience team, uphold service standards, and ensure smooth membership processes in a premium lifestyle setting.

The ideal candidate brings hospitality or private club experience, strong leadership and communication skills, and a proactive approach to member satisfaction, retention, and community events.