Guest Services & Cabin Cleanliness Lead

Bobobox; Manado; On-site; IDR 27,900,000 - 50,220,000; Full time

Job summary

Bobobox is seeking a guest services associate to warmly greet guests and manage check-ins.

You will verify reservations in the PMS, request guest IDs, and ensure forms are completed correctly.

You will lead cleanliness across the branch, keep pods and public areas tidy, and monitor cleaning kit stocks.

This role requires willingness to work shifts and adjust hours for urgent matters, and neat, well-groomed appearance.

Qualifications

• Relevant work experience in Housekeeping or Front Office for at least 1 year.
• Willing to work on shift schedules and outside hours for urgent matters.
• Neat appearance and well groomed.

Responsibilities

• Greet guests politely and confirm reservations in the PMS.
• Request guest ID card and ensure registration form is filled correctly.
• Check guests into the system per Cabin Branch instructions.
• Lead cleanliness and tidiness of Bobobox Branch, pods and public areas.
• Ensure stock of cleaning kits and trolleys is replenished.

Skills

Housekeeping

Front Office

Customer service

Job description

Bobobox is seeking a guest services associate to warmly greet guests and manage check-ins.

You will verify reservations in the PMS, request guest IDs, and ensure forms are completed correctly.

You will lead cleanliness across the branch, keep pods and public areas tidy, and monitor cleaning kit stocks.

This role requires willingness to work shifts and adjust hours for urgent matters, and neat, well-groomed appearance.