Guest Service Associate

Kozystay; Bekasi; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Kozystay, a fast growing hospitality tech startup focused on short‑term rentals, is seeking a Guest Service Associate to join day‑to‑day operations in Bekasi. You will coordinate property operations, assist guests and owners, and help maintain Kozystay standards.

Ideal candidates have strong communication, problem solving, and time management skills, with 1+ year experience in property/hospitality operations and the ability to work under pressure in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in property management, hospitality, hotel operations, or a similar operational role.
• Strong communication and problem-solving skills, with the ability to coordinate effectively with guests, owners, vendors, and internal teams.
• Detail-oriented, proactive, and able to work under pressure, with good time management and willingness to handle operational matters in a fast-paced environment.

Responsibilities

• Manage daily property operations, including coordinating housekeeping, maintenance, check-in/check-out, and ensuring units are ready and maintained according to Kozystay standards.
• Handle operational issues and guest/owner requests, coordinate with relevant teams or vendors, and ensure issues are resolved promptly and properly documented.
• Monitor and support operational performance, including unit condition, service quality, follow-ups, and administrative/reporting tasks related to property operations.

Skills

Communication

Problem-solving

Time management

Attention to detail

Customer service

Job description

About Kozystay

Kozystay is a fast growing early stage hospitality technology start-up focusing on the short term rentals industry (Airbnb, etc) for the next generation guests. Kozystay provides premium end-to-end property management, capitalising technology to streamline operational processes.

Guest Service Associate

Kozystay is looking for driven and passionate individuals to join the team. We offer fast career progression opportunities, high performing environment, and good company culture. We are currently looking for a Guest Service Associate who will be with day-to-day operations.

Job Description

• Manage daily property operations, including coordinating housekeeping, maintenance, check-in/check-out, and ensuring units are ready and maintained according to Kozystay standards.
• Handle operational issues and guest/owner requests, coordinate with relevant teams or vendors, and ensure issues are resolved promptly and properly documented.
• Monitor and support operational performance, including unit condition, service quality, follow-ups, and administrative/reporting tasks related to property operations.

Requirements

• Minimum 1 year of experience in property management, hospitality, hotel operations, or a similar operational role.
• Strong communication and problem-solving skills, with the ability to coordinate effectively with guests, owners, vendors, and internal teams.
• Detail-oriented, proactive, and able to work under pressure, with good time management and willingness to handle operational matters in a fast-paced environment.