Guest Relations & Marketing Manager

Kite Dining; Kuta; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

Kite Dining in Bali is seeking a hands-on marketing professional who bridges hospitality, digital communications and relationship building to grow the brand and guest experiences. You will lead marketing strategy with management, coordinate external agencies and creatives, and craft campaigns for restaurant launches, events and collaborations while preserving Kite's brand voice and identity.

Fluent in English and Bahasa Indonesia, you will manage social media, review platforms and VIP

Qualifications

• Experience in hospitality marketing or guest relations.
• Ability to manage multiple projects simultaneously.
• Fluent in English and Bahasa Indonesia, both written and spoken.

Responsibilities

• Develop and execute Kite's marketing strategy in collaboration with management.
• Coordinate external marketing agencies, PR, photographers, videographers and designers.
• Plan campaigns for restaurant launches, seasonal promotions, events and collaborations.
• Maintain brand identity across all marketing activities and channels.
• Monitor campaign performance and provide reports and recommendations to management.
• Manage Kite's social media accounts, content calendar and community engagement.
• Create briefs and coordinate content production with external partners.
• Write engaging captions and marketing copy reflecting Kite's brand voice.
• Monitor social media performance and audience growth.

Skills

Hospitality marketing

Social media management

Brand partnerships

Creative briefs

CRM familiarity

Tools

Canva

Job description

This is a hands-on, in-house position for someone who understands the intersection of hospitality, marketing, digital communications and relationship building. You will play a key role in developing Kite's presence, building meaningful partnerships and creating memorable experiences for guests.

Key responsibilities

• Work closely with management to develop and execute Kite's marketing strategy
• Manage external marketing agencies, PR representatives, photographers, videographers, designers and other creative partners
• Plan and execute marketing campaigns for restaurant launches, seasonal promotions, special events and collaborations
• Maintain consistency across all marketing activities, ensuring they reflect Kite's brand identity and positioning
• Monitor campaign performance and provide regular reports and recommendations to management
• Manage Kite's social media accounts, content calendar, publishing schedule and community engagement
• Develop creative briefs and coordinate content production with external photographers, videographers and designers
• Write engaging captions and marketing copy that reflect Kite's brand voice
• Monitor social media performance, audience growth, engagement and campaign effectiveness
• Manage online listings and respond professionally to guest reviews on Google, TripAdvisor and other relevant platforms

About you

• Previous experience in hospitality marketing, guest relations, PR, lifestyle marketing or a similar role
• Strong understanding of Bali's restaurant, hospitality and lifestyle scene
• Experience managing social media accounts, digital campaigns and external creative partners
• Working knowledge of Canva or similar design tools, with good visual judgment and the ability to adapt existing brand templates
• Excellent communication and interpersonal skills, with the confidence to engage VIPs, media representatives and business partners
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Familiarity with CRM systems, online review platforms and digital marketing analytics
• Fluency in English and Bahasa Indonesia, both written and spoken
• Flexibility to attend restaurant events, VIP visits and special occasions when required

About us

At Kite, we believe great hospitality extends far beyond the dining table. It begins with how guests discover us, continues through every interaction they have with our team, and lasts long after their visit.