Guest Relations Lead – Russian Speaker (Bali)

Kempinski Hotels SA; Kuta Selatan; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

The Apurva Kempinski Bali invites applications for the Guest Relations Officer (Russian Speaker). The role sits in the Rooms Division/Front Office with a fixed term full-time contract in Indonesia, Bali. You will welcome guests, ensure top service standards, and support reception duties when required.

Fluent Russian and strong English are required, with a minimum of two years in hospitality or customer service. Professionalism and guest-centric communication are essential for success.

Qualifications

• Fluent in Russian (spoken and written).
• Proficient in English; additional language is a plus.
• Minimum 2 years experience in hospitality or customer service.
• Excellent communication and interpersonal skills.
• Problem solving and multitasking ability.

Responsibilities

• Achieve high guest satisfaction scores and ensure superb guest communications.
• Promote hotel and outlets to guests.
• Minimize guest complaints and report issues to Operations.
• Assist with reception duties when needed.

Skills

Russian language

English language

Communication

Customer service

Multitasking

Hospitality experience

Job description

The Apurva Kempinski Bali invites applications for the Guest Relations Officer (Russian Speaker). The role sits in the Rooms Division/Front Office with a fixed term full-time contract in Indonesia, Bali. You will welcome guests, ensure top service standards, and support reception duties when required.

Fluent Russian and strong English are required, with a minimum of two years in hospitality or customer service. Professionalism and guest-centric communication are essential for success.