Guest Relation Officer

PT Borneo Pasifik Global; Jakarta Selatan; In loco; IDR 78.120.000 - 122.760.000; Tempo pieno

Descrizione del lavoro

PT Borneo Pasifik Global is seeking a Public Relations/Guest Relations Officer to be the first point of contact for guests in our fast-paced F&B environment. You will handle inquiries, reservations, and requests, ensuring a warm and memorable experience.

Build strong relationships with guests and partners, support PR activities, host media and community guests, and help manage feedback while upholding brand standards during events.

Competenze

• 2-3 years of experience in a similar role.
• Strong communication and interpersonal skills.
• Presentable, confident, and comfortable interacting with guests and partners.
• Fluent in English (both spoken and written) is preferred.

Mansioni

• Act as the first point of contact for guests, ensuring a warm and memorable experience.
• Handle guest inquiries, reservations, and special requests in a professional manner.
• Build and maintain strong relationships with guests, VIPs, and partners.
• Support PR activities, including hosting media, KOLs, and community guests.
• Handle guest feedback and complaints with a solution-oriented approach.
• Maintain brand image and service standards at all times.
• Assist in event hosting and ensure guest engagement during events.

Conoscenze

Guest relations

Communication

Interpersonal skills

Fluent English

Descrizione del lavoro

• Candidate with relevant experience as Public Relations in F&B/hospitality or Guest Relations Officer (GRO).
• Minimum 2-3 years of experience in a similar role.
• Strong communication and interpersonal skills.
• Presentable, confident, and comfortable interacting with guests and partners.
• Fluent in English (both spoken and written) is preferred.
• Strong problem-solving skills and service-oriented mindset.
• Able to work in a fast-paced F&B environment.
• Willing to work flexible hours, including evenings, weekends, and public holidays.

Job Descriptions

• Act as the first point of contact for guests, ensuring a warm and memorable experience.
• Handle guest inquiries, reservations, and special requests in a professional manner.
• Build and maintain strong relationships with guests, VIPs, and partners.
• Support PR activities, including hosting media, KOLs, and community guests.
• Handle guest feedback and complaints with a solution-oriented approach.service hours.
• Handle guest feedback and complaints with a solution-oriented approach.
• Maintain brand image and service standards at all times.
• Assist in event hosting and ensure guest engagement during events.

Borneo Pasifik Global is a well-known coal trading company in Indonesia. The company was established in Jakarta 2014. Currently BPG is one of the fastest growing coal trading companies in Indonesia.

We are one of the few companies that are granted with a mining business license, called IUP OPK in three provinces, such as South Sumatera, South Kalimantan, and East Kalimantan.

Borneo Pasifik Global operates across several business sectors, including:

• Coal Trading
• Trucking Services
• Shipping & Logistics
• Mining Contractor
• Food & Beverage
• Sports & Lifestyle

Join us and grow together with Borneo Pasifik Global across our diverse business units. Let's build something great together!