Guest Relation Manager

PT THE RANCH INTERNATIONAL; Kuta Selatan; On-site; IDR 200,000,000 - 320,000,000; Full time

Job summary

PT THE RANCH INTERNATIONAL in Bali is seeking a Guest Relations Manager to create exceptional guest experiences and uphold a welcoming, premium atmosphere. You will engage guests, manage reservations, and coordinate with service, kitchen, and management teams to ensure flawless hospitality throughout their visit.

The role requires 2-3 years in guest relations or hospitality, experience in a high-end or international setting, and outstanding communication skills.

Qualifications

• 2-3 years in Guest Relations or related field.
• Experience in high-end restaurant, hotel, or international environment preferred.
• Excellent communication and interpersonal skills.
• Fluent English required; additional languages a plus.

Responsibilities

• Welcome and engage guests in a warm, professional manner.
• Build and maintain relationships with regular and international guests.
• Ensure high standards of guest service and hospitality.
• Handle inquiries, feedback, and complaints professionally.
• Coordinate with restaurant, service, kitchen, and management teams.

Skills

Fluent English

Excellent communication

Interpersonal skills

Leadership

Problem-solving

Customer service

Attention to detail

Calm under pressure

Multi-tasking

Hospitality knowledge

Job description

As a Guest Relations Manager, you will be responsible for creating exceptional guest experiences, building strong relationships with our customers, and ensuring that every guest feels welcomed, valued, and well taken care of throughout their visit.

Key responsibilities

Welcome and personally engage with guests in a warm, professional, and genuine manner

Build and maintain strong relationships with regular guests and international customers

Ensure a high standard of guest service and hospitality throughout the restaurant

Handle guest inquiries, feedback, and complaints professionally and efficiently

Proactively identify guest needs and provide personalized service

Coordinate closely with the restaurant, service, kitchen, and management teams to ensure smooth operations

Monitor guest satisfaction and follow up on any service issues

Assist with reservations, special occasions, VIP guests, and guest requests

Maintain strong knowledge of the restaurant's menu, concept, products, and vegan offerings

Represent the restaurant brand and maintain a positive and professional image

About you

Minimum 2-3 years of experience in Guest Relations, Hospitality, Restaurant, Hotel, or a similar customer-facing position

Previous experience in a high-end restaurant, hospitality, or international environment is highly preferred

Excellent communication and interpersonal skills

Fluent English is required, both written and spoken

Additional languages are an advantage

Strong leadership and problem-solving skills

Strong customer-service mindset with genuine attention to detail

Able to remain calm and professional when handling difficult situations

Able to work in a fast-paced environment and manage multiple tasks effectively

Passionate about hospitality, guest experience, and the restaurant industry