FB Guest Relations

Hilton Bali Resort; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Hilton Bali Resort seeks a FB Guest Relations team member to warmly greet guests, manage reservations, and support service staff in a busy hotel outlet. You will ensure guest comfort, respond to inquiries, and uphold the highest standards of cleanliness and presentation.

The role requires strong English communication, a guest-focused mindset, and the ability to work flexible shifts in a dynamic hospitality environment on Bali island.

Qualifications

• Fluent in English with excellent communication.
• Strong interpersonal and guest service skills.
• Flexible to work shifts and maintain a professional appearance.

Responsibilities

• Greet guests warmly at reception and manage reservations.
• Assist service staff with table setup and upkeep of outlet cleanliness.
• Provide attentive guest service and respond to inquiries for a pleasant dining experience.
• Coordinate with kitchen and service teams to ensure timely order delivery.
• Maintain grooming and presentation standards in line with brand guidelines.

Skills

Fluent English

Interpersonal skills

Guest service mindset

Education

High school diploma or equivalent

Hospitality training (advantage)

Job description

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blogto see why we’re more than a great place to stay—we’re a great place to work.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will greet guests with a smile and ensure they feel valued from the moment they walk in. As a FB Guest Relations, you’re not just making guests feel at home – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• High school diploma or equivalent; hospitality training is a plus
• Proven experience in a similar role in a hotel
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Here’s what you’ll do during a typical day:

• Guest Reception: Greet guests warmly, manage reservations, and ensure smooth seating arrangements.
• Service Support: Assist service staff with table setup, clearing, and maintaining cleanliness throughout the outlet.
• Guest Experience: Provide attentive service, respond to guest inquiries, and ensure a pleasant dining experience.
• Coordination & Communication: Liaise with kitchen and service teams to ensure timely and accurate order delivery.
• Presentation Standards: Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.
• Safety & Hygiene: Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests.