Guest Experience Specialist

Four Points by Sheraton; Batam; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Four Points by Sheraton in Batam is seeking a Guest Experience Expert to ensure smooth check-in and check-out, while delivering a memorable stay. You will be empowered to assist guests with requests, manage luggage transport, and support daily operations to uphold hospitality standards.

Prior experience is not required; a high school diploma or equivalent is preferred. This role emphasizes safety, professionalism, and a friendly, engaging guest interaction throughout the shift.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Greet and assist guests during check-in/check-out and during their stay with attentive service.
• Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms or bell area.
• Complete reports, address guest requests, and share highlights of the local area to enhance the guest experience.

Education

High school diploma or G.E.D. equivalent

Job description

Four Points by Sheraton in Batam is seeking a Guest Experience Expert to ensure smooth check-in and check-out, while delivering a memorable stay. You will be empowered to assist guests with requests, manage luggage transport, and support daily operations to uphold hospitality standards.

Prior experience is not required; a high school diploma or equivalent is preferred. This role emphasizes safety, professionalism, and a friendly, engaging guest interaction throughout the shift.