Guest Experience Expert

Four Points by Sheraton; Makassar; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Four Points by Sheraton Makassar is seeking a Guest Experience Expert to welcome guests, handle requests, and support daily hotel operations. You will assist with check-in/out, provide information about local attractions, and ensure a smooth, memorable stay for guests throughout their visit.

The role emphasizes service quality, confidentiality, and professional appearance, with responsibilities that include guiding guests through their stay and collaborating with bell staff as needed.

Qualifications

• High school diploma or GED equivalent.
• No related work experience.

Responsibilities

• Assist guests with a range of services to ensure a memorable stay.
• Handle check-in/check-out tasks and guest requests efficiently.
• Coordinate with bell staff for luggage and transport as needed.
• Maintain professional appearance and adherence to hotel policies.

Skills

Guest service

Communication

Multitasking

Education

High school diploma or GED

Job description

Additional Information

Job Number 26099215

Job Category Rooms & Guest Services Operations

Location Jalan Andi Djemma No. 130, Makassar South 90222, Indonesia VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.