Guest Experience Server - Warm, Attentive Hospitality

Hilton; Kota Bandung; On-site; IDR 40,000,000 - 70,000,000; Full time

Job summary

Hilton Bandung is seeking a Waiter/ess to provide friendly, attentive service across dining outlets. You will greet guests, take orders, serve food and beverages, and help ensure the outlet is ready for service, contributing to memorable dining experiences.

Ideal candidates have hospitality or customer service experience, strong English communication, and the ability to work in a fast-paced, multicultural team. Flexibility for shifts, weekends, and holidays is essential.

Qualifications

• Previous experience in food and beverage, hospitality, or customer service.
• Passion for delivering friendly and attentive guest service.
• Basic knowledge of food and beverage service procedures.
• Good communication and interpersonal skills.
• Ability to work effectively in a fast-paced, multicultural environment.
• Fluent in English; additional languages are an advantage.
• Positive, team-oriented, and adaptable approach.
• Well-presented, reliable, and committed to maintaining high service standards.
• Flexibility to work shifts, weekends, and public holidays when required.
• Ability to stand for extended periods and perform the physical requirements of the role.

Responsibilities

• Deliver warm and attentive service: Welcome guests, take orders accurately, serve food and beverages, and respond promptly to guest requests.
• Create memorable guest experiences: Build positive relationships with guests, anticipate their needs, and handle feedback professionally.
• Maintain service excellence: Follow Hilton's service standards and ensure food and beverages are presented and delivered to the highest quality.
• Support smooth outlet operations: Assist with table setup, clearing, resetting, cleaning, and preparing the outlet before, during, and after service.
• Work effectively as a team: Coordinate closely with colleagues, supervisors, kitchen teams, and other departments to ensure seamless service.
• Support revenue and efficiency: Promote menu items and special offers where appropriate, process orders accurately, and minimize wastage.
• Uphold health and safety standards: Follow food safety, hygiene, sanitation, alcohol awareness, and workplace safety procedures at all times.
• Develop your skills: Participate in training and continuously build your knowledge of menus, service techniques, and hospitality standards.

Skills

Customer service

Communication

Teamwork

English

Job description

Hilton Bandung is seeking a Waiter/ess to provide friendly, attentive service across dining outlets. You will greet guests, take orders, serve food and beverages, and help ensure the outlet is ready for service, contributing to memorable dining experiences.

Ideal candidates have hospitality or customer service experience, strong English communication, and the ability to work in a fast-paced, multicultural team. Flexibility for shifts, weekends, and holidays is essential.