Luxury Duty Manager - Elevate Guest Experience

Sofitel; Kota Batu; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

Sofitel Bali invites applications for a Guest Experience Expert - GRO, Korean Speaker. You’ll be on your feet guiding guests, coordinating services, and helping to ensure a memorable stay while upholding Sofitel standards.

This role emphasizes hospitality excellence, handling guest requests, and contributing to smooth operations across Rooms & Guest Services. A hands-on, professional appearance is required for success while maintaining safety and security standards.

Qualifications

• Education: High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their stay and ensure a memorable experience.
• Process operational needs and fulfill guest requests.
• Complete reports and share highlights of the local area with guests.

Education

High school diploma or G.E.D. equivalent

Job description

Guest Experience Expert - GRO, Korean Speaker

Additional Information
Job Number
Job Category Rooms & Guest Services Operations
Location Jalan Pantai Kuta, Kuta, Bali, Indonesia, 80361
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.