Spa Therapist - Dynamic, Professional Team Player

Aksari Luxury Resort & Spa Ubud; Indonesia; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Marriott International / Westin in Bali is seeking a Spa Service Expert to join our luxury resort spa team. This full-time role involves delivering massage and spa treatments, assisting with reservations, and ensuring a safe, pristine treatment environment for guests.

You will promote spa services, handle guest inquiries, and support daily operations while maintaining a professional appearance and demeanor in a high-end hospitality setting.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns to ensure an exceptional spa experience
• Deliver professional spa treatments: Perform massage and body treatments according to spa menu, guest preferences, and established quality and health standards
• Maintain a spotless environment: Ensure treatment spaces, tools, and equipment are consistently clean and sanitized in compliance with regulatory and guest service standards
• Manage supplies and inventory: Monitor inventory of treatment products and tools, ensuring adequate stock and proper storage
• Ensure accurate documentation: Complete and maintain required records in compliance with federal, state, local, and company regulations
• Support daily spa operations: Assist with general spa duties as needed to ensure seamless service
• Health & Safety Compliance: Ensure all spa treatments are performed according to health and safety standards, including sanitization and hygiene protocols. Stays up to date with the latest wellness and spa treatment trends to ensure the spa maintains a competitive edge.

Education

High school diploma or G.E.D. equivalent

Job description

Spa Service Expert (Spa Therapist)

FULL TIME. Location: Jalan Lod Tunduh, Br. Kengetan, Desa Singakerta, Ubud Bali 80571, Indonesia. Remote? No. Position Type: Non-Management. Category: Spa.

POSITION SUMMARY
Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique - with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists - to get it right for our guests and our business each and every time.

RESPONSIBILITIES

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns to ensure an exceptional spa experience
• Deliver professional spa treatments: Perform massage and body treatments according to spa menu, guest preferences, and established quality and health standards
• Maintain a spotless environment: Ensure treatment spaces, tools, and equipment are consistently clean and sanitized in compliance with regulatory and guest service standards
• Manage supplies and inventory: Monitor inventory of treatment products and tools, ensuring adequate stock and proper storage
• Ensure accurate documentation: Complete and maintain required records in compliance with federal, state, local, and company regulations
• Support daily spa operations: Assist with general spa duties as needed to ensure seamless service
• Health & Safety Compliance: Ensure all spa treatments are performed according to health and safety standards, including sanitization and hygiene protocols. Stays up to date with the latest wellness and spa treatment trends to ensure the spa maintains a competitive edge.

PREFFERED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well‑being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well‑being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.