Guest Experience & Sales Specialist

Courtyard by Marriott; Kota Bandung; Sur place; IDR 55 800 000 - 100 440 000; Plein temps

Résumé du poste

Courtyard by Marriott Bandung is seeking a Sales & Marketing professional to support guest services, handle reservations, and promote the brand. You will collaborate with Sales, Data Administration, and Accounting to resolve guest requests and maximize revenue while maintaining loyalty.

The role involves processing reservations by phone, fax, or mail, entering rewards information, training staff, and following Marriott policies.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.

Responsabilités

• Resolve guest calls, requests, or problems with clear communication and professionalism.
• Use sales techniques to maximize revenue while maintaining guest loyalty and up-selling.
• Process requests for reservations, changes, and cancellations via phone, fax, or mail; enter Rewards information.

Formation

High school diploma or GED

Description du poste

Courtyard by Marriott Bandung is seeking a Sales & Marketing professional to support guest services, handle reservations, and promote the brand. You will collaborate with Sales, Data Administration, and Accounting to resolve guest requests and maximize revenue while maintaining loyalty.

The role involves processing reservations by phone, fax, or mail, entering rewards information, training staff, and following Marriott policies.