Guest Experience Runner

Bobobox; Jawa Barat; On-site; IDR 33,480,000 - 44,640,000; Full time

Job summary

Bobobox is seeking a Service Runner to support the Nilagiri Restaurant's front-of-house team. You will ensure timely delivery of food and beverages from the kitchen or bar to guest tables, preserving temperature, aromas, plating, and presentation to uphold premium service standards.

Key requirements include a minimum high school diploma, hospitality experience, strong time management, and the ability to work flexibly including evenings and weekends.

Qualifications

• Minimum high school diploma or equivalent; hospitality or F&B training is an advantage.
• Prior experience in a restaurant or hospitality service role preferred.
• Basic knowledge of food service procedures and hygiene standards.
• Strong sense of urgency and ability to work efficiently under pressure.
• Excellent coordination and time-management skills.
• Good communication skills in Bahasa Indonesia; basic English proficiency is an advantage for guest interaction.
• Ability to multitask while maintaining attention to detail, especially in handling plated dishes.
• Professional demeanor and commitment to delivering high-quality service in line with Nilagiri's standards.
• Physically fit to stand and walk for extended periods, and to carry trays or multiple dishes safely.
• Willingness to work flexible shifts, including evenings, weekends, and public holidays.
• Adherence to personal grooming and uniform standards as per Nilagiri's brand image.

Responsibilities

• Ensures food and beverages are delivered from the kitchen or bar to the assigned table swiftly, while preserving the dish’s intended temperature, aroma, plating, and overall presentation.
• Verifies order accuracy before serving, preventing service errors and maintaining guest satisfaction.
• Clears, cleans, and resets tables quickly and efficiently to maintain smooth guest turnover and uphold the Nilagiri'scleanliness standards.
• Assists servers and other front-of-house staff in maintaining a seamless and efficient service flow, especially during peak periods.
• Communicates effectively with kitchen and service staff to ensure accurate order delivery and quick resolution of any issues.
• Supports the delivery of a refined dining experience by being attentive, proactive, and responsive to guest and team needs without disrupting service ambiance.

Job description

Bobobox is seeking a Service Runner to support the Nilagiri Restaurant's front-of-house team. You will ensure timely delivery of food and beverages from the kitchen or bar to guest tables, preserving temperature, aromas, plating, and presentation to uphold premium service standards.

Key requirements include a minimum high school diploma, hospitality experience, strong time management, and the ability to work flexibly including evenings and weekends.