Guest Experience Maker - Six Senses Bali

InterContinental Hotels Group; Tangerang; Hybrid; IDR 180,000,000 - 240,000,000; Full time

Job summary

Six Senses Bali is seeking a Guest Experience Maker (GEM) to help guests reconnect with themselves and the world while upholding our standards of service, sustainability, and wellness.

The GEM will review guest profiles, coordinate arrivals and transfers, plan activities, and upsell resort facilities. Fluency in English and Indonesian citizenship are required; hospitality experience and MS Office, POS, PMS and CRM familiarity are preferred.

Qualifications

• High school diploma or equivalent and at least 1 year of experience in a similar hotel operational setting.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• Fluent in English; additional languages are preferred.
• Indonesian citizenship

Responsibilities

• Review guest profiles and history prior to arrival and coordinate information with relevant departments.
• Coordinate with departments for transfers and assist guests with transfers to and from the hotel.
• Prepare arrival amenities and upsell resort, spa, LIFE and restaurant facilities.
• Escort and assist guests throughout the resort and plan activities during the stay.
• Uphold Six Senses guidelines and standards of service and operation.

Skills

MS Office

Guest service

English fluency

Indonesian citizenship

Education

High school diploma or equivalent

Hospitality diploma/degree preferred

Tools

POS

PMS

CRM

Job description

As Guest Experience Maker (GEM), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Guest Experience Maker (GEM), I willassume full responsibility for theefficientoperation of the following:

• Check guest profiles and guest history prior to the guest's arrival and be familiar with all the information.
• Notify concerned departments of guest arrival and ensure that they have the guests’ history and preference information before arrival.
• Coordinate with departments for transfer-related requests and assist guests with transfers to and from the hotel if required.
• Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
• Offer welcome drink and cold towel on arrival.
• Escort guests accordingly throughout the resort.
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
• Knowledge of fire & safety procedures and exits.
• Upsell all resort, spa, LIFE and restaurant facilities.
• Ensure all equipment of the department is kept clean and in good working condition.
• Uphold Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results, including the following:

• High school diploma or equivalent and at least 1 year of experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems, including POS, PMS, and CRM platforms. I have excellent knowledge of guest-related functions and guest service.
• Fluent in English; I understand that additional languages are preferred.
• Indonesian citizenship

The above is intended to provide an overview of the role and responsibilities for a Guest Experience Maker (GEM) at Six Senses Bali It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Bali is an equal opportunity employer. This policy applies to all terms and conditions of employment.