Guest Experience Expert

at Marriott; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 33,480,000 - 60,264,000; Full time

Job summary

Marriott International in Surabaya invites a friendly Guest Experience Expert to ensure guests enjoy a seamless stay—from check-in to check-out and beyond. You will move about the property, handle guest requests, complete reports, and share highlights of the local area to enhance the guest experience.

Education: High school diploma or GED. No related work experience required, and no supervisory experience is needed.

Qualifications

• Education: High school diploma or GED equivalent.
• No related work experience.
• No supervisory experience.
• No license or certification.

Responsibilities

• Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area.
• Process operational needs, address guest requests, and complete reports.
• Share highlights of the local area to enhance the guest experience.

Skills

Customer service

Education

High school diploma or GED equivalent

Job description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.