Growth Leader, High-Value Mobility & Loyalty

Indosat; Indonesia; On-site; IDR 90,000,000 - 130,000,000; Full time

Job summary

Indosat is seeking a VP-Head of High Value Mobility Growth Sumatra to lead growth and retention of postpaid, SME and roaming customers. The role focuses on loyalty, revenue through upsell/cross-sell, and superior customer experience in Indonesia's competitive market.

You will drive customer segmentation, engage cross-functional teams, and mentor a high-performing marketing function to boost lifetime value and reduce churn.

Qualifications

• Experience in postpaid, SME & Roaming customer segment growth.
• Strong background in loyalty and customer retention marketing.
• Ability to leverage data for customer segmentation and personalization.
• Proven track record in cross-sell and upsell optimization.
• Expertise in driving high-value customer engagement strategies.
• Strong leadership and analytical skills.

Responsibilities

• Develop and implement strategies to grow the postpaid and SME customer base.
• Develop and implement strategies to grow the roaming customer base.
• Design and execute loyalty programs to enhance customer retention.
• Drive revenue growth by optimizing cross-sell and upsell initiatives.
• Use customer analytics to personalize offerings and improve engagement.
• Monitor revenue performance and align marketing efforts with business targets.
• Ensure seamless and enhanced customer journeys to drive satisfaction.
• Collaborate with Product, Sales, and Customer Experience teams for seamless execution.
• Build and mentor a high-performing marketing team with a focus on innovation and agility.

Skills

Postpaid growth

SME growth

Loyalty marketing

Data-driven segmentation

Cross-sell/upsell

Leadership & analytics

Job description

Indosat is seeking a VP-Head of High Value Mobility Growth Sumatra to lead growth and retention of postpaid, SME and roaming customers. The role focuses on loyalty, revenue through upsell/cross-sell, and superior customer experience in Indonesia's competitive market.

You will drive customer segmentation, engage cross-functional teams, and mentor a high-performing marketing function to boost lifetime value and reduce churn.