Group Account Manager - E-Commerce & Distribution

Swiss-Belhotel International; Provinsi Bali; Hybrid; IDR 167,400,000 - 279,000,000; Full time

Benefits offered by this job

Maternity & Paternity Leave

Gadget Support

Employee Discounts

Work From Office (WFO)

E-Commerce

Department Head/Manager

Other Jobs at Swiss-Belhotel

Job summary

Swiss-Belhotel International seeks an energetic E-Commerce Account Manager in Bali to drive revenue for the region and optimize online distribution. You will partner with the hotel E-Commerce PIC, update rates on extranets and channel managers, and ensure best rate parity across channels.

You will monitor online performance, collaborate with marketing, and analyze campaigns to boost direct and indirect visibility, while maintaining high service standards and guest interactions via Live Chat and

Qualifications

• Diploma or degree in hotel management or e-commerce.
• At least 1 year experience as Account Manager.
• Fluent in English.
• Experience in e-commerce, revenue management, or digital distribution.

Responsibilities

• Be responsible for targeted revenue for designated region.
• Coach and work with hotel's E-Commerce PIC to achieve objectives.
• Update rates and allotments on extranets and channel managers.

Skills

Pricing strategy

Campaign execution

Analytics

Stakeholder Mgmt

English fluency

Education

Diploma / Degree in Hotel Management / E-Commerce

Tools

Channel managers

Extranets

Live Chat

Job description

Job Description

• Be responsible for targeted revenue for his or her designated region;
• Coach, direct and work closely with hotel's E-Commerce PIC to achieve he or his business objective;
• Carry out day-to-day hotel e-commerce routine including updating rates and allotment on the extranets and or channel managers, selecting photos and hotel descriptions, etc.
• Communicate with all online distribution partners on regular basis;
• Ensure all online channels productivity on which the priority is the direct distribution;
• Improve the visibility of the hotels under his or her area both direct and indirect channels;
• Ensure the best rate guarantee and availability on brand.com at all times;
• Maintain the rate and availability parities amongst online distribution channels;
• Exercise yield management strategy where possible;
• Under the supervision of Senior Group Account Manager, Initiate and execute necessary marketing activities such as promotions as to increase room night productions;
• Monitor and analyse the performance of all online distribution cannels and evaluate new online distribution opportunities;
• Prepare e-commerce production report and analysis on monthly basis;
• Do regular visits to the hotels to conduct account management to improve the hotel e-commerce performance as needed;
• Assist with guest interactions via Live Chat, Automated Online Assistant, and other interaction media;
• Clear all offline inquiries via contact forms, live chat, etc on daily basis;
• Train the artificial intelligence on daily basis;
• Partner with Group Social Media Manager and Group Affiliates Marketing Manager to increase visibility and online revenue;
• Work together with Corporate Web Developer to increase the online visibility of his or her hotels;
• Liaise and attend meetings with other departments necessary to perform duties and aid business and
• Ad-hoc duties as assigned by his or her immediate manager.

Requirements

• Diploma / Degree in Hotel Management / E-Commerce or other equivalent academic.
• At least, one year experience in similar position at Account Manager.
• Be highly creative and imaginative, and curious about SBI properties - its products and other related services offered.
• Be able to manage workloads effectively with Passion and Professionalism.
• Be highly self-motivated, well organized.
• Be able to see other people’s point of view and take on board feedback.
• Possess good leadership, people, and project management skills.
• Must be fluent in English.
• Experience in e-commerce, revenue management, or digital distribution (hospitality industry preferred).
• Strong analytical skills and expertise in pricing strategies and campaign execution.
• Ability to thrive in a global, fast-paced environment across multiple time zones.
• Excellent communication and stakeholder management skills.

Perks and Benefits

• Maternity & Paternity Leave
• Gadget Support
• Employee Discounts
• Work From Office (WFO)
• E-Commerce
• Department Head/Manager
• Other Jobs at Swiss-Belhotel International