Global People Operations Lead

AI Rudder Pte Ltd; Jakarta Pusat; On-site; IDR 200,880,000 - 290,160,000; Full time

Benefits offered by this job

Learning & Development

Performance Recognition

Global Exposure

Meaningful Impact

Ownership & Autonomy

Team Engagement

Job summary

AI Rudder Pte Ltd in Jakarta is seeking a SSC/People Operations Specialist to join our Global People Team. You will deliver high-quality HR operational support across onboarding, offboarding, and employee experience, partnering with HRBP and cross-functional stakeholders to ensure a seamless employee journey.

This role thrives in a multi-country environment, handling day-to-day SSC operations, payroll coordination, and HR documentation while growing a career in global HR operations.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 3 years of experience in HR Operations or HR Shared Services, ideally supporting employees across multiple countries.
• Solid knowledge of Indonesia employment practices and labor regulations.
• Familiarity with employment laws and HR practices in other APAC markets (e.g., Malaysia, Thailand, Vietnam, Philippines, Singapore) is a plus.
• Hands-on experience in employee lifecycle management, including onboarding, offboarding, employee data management, and HR documentation.
• Experience working with Employer of Record (EOR) vendors and HRIS platforms.
• Strong attention to detail, with a high level of accuracy in handling employee data and HR documentation.
• Ability to manage multiple priorities and deadlines effectively in a fast-paced, dynamic environment.
• Excellent written and verbal communication skills in English.
• Additional language proficiency is a plus; Mandarin proficiency is preferred but not required.

Responsibilities

• Own end-to-end onboarding for new hires, and be the key point of contact for new joiners during their first weeks, ensuring a consistent, positive experience.
• Support initial HR setup for new countries entering the region.
• Manage day-to-day communications and coordination with Employer of Record (EOR) vendors.
• Track vendor deliverables and SLAs, escalating issues as needed.
• Manage employee lifecycle events including onboarding, internal transfers, and offboarding.
• Maintain accurate employee records, assignment files, and HRIS data.
• Track and audit visa, insurance, and assignment expiration dates; proactively flag renewals and required actions.
• Help develop and maintain HR policies, SOPs, and country-specific Q&A documentation, and spot process gaps and recommend improvements.
• Handle day-to-day operational tasks and respond to employee inquiries in a timely, service-oriented way.
• Escalate complex or sensitive issues appropriately while owning them through to resolution.
• Serve as the primary point of contact for external payroll and EOR vendors.
• Audit payroll input data for accuracy before each cycle.
• Coordinate issue resolution between the vendor and internal stakeholders; escalate discrepancies promptly.

Skills

HR Operations

Cross-country coordination

Onboarding

Payroll coordination

HR communications

Attention to detail

Education

Bachelor’s degree in HR or related

Tools

HRIS systems

EOR vendors

Job description

AI Rudder Pte Ltd in Jakarta is seeking a SSC/People Operations Specialist to join our Global People Team. You will deliver high-quality HR operational support across onboarding, offboarding, and employee experience, partnering with HRBP and cross-functional stakeholders to ensure a seamless employee journey.

This role thrives in a multi-country environment, handling day-to-day SSC operations, payroll coordination, and HR documentation while growing a career in global HR operations.