Global Freight Operations Specialist

Japfa; Indonesia; On-site; IDR 39,060,000 - 55,800,000; Full time

Job summary

Aloft Hotels in Surabaya is seeking a Front Desk/Guest Services team member to greet guests, handle calls, and assist with requests and information. You will ensure a welcoming experience, process messages, and coordinate with other departments to satisfy guest needs.

The role emphasizes clear communication, professional etiquette, and adherence to hotel policies while maintaining brand standards and guest satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience is beneficial but not required.
• Ability to handle guest requests professionally and efficiently.

Responsibilities

• Answer, record, log, and process guest calls and requests.
• Operate telephone switchboard and assist guests with wake-up calls, messages, and internet access.
• Assist with guest requests, transfer to appropriate departments, and resolve issues.
• Maintain professional appearance and protect company assets.
• Dispatch bell staff or valet when needed.

Skills

Communication skills

Customer service

Telephone etiquette

Teamwork

Education

High School diploma or GED

Tools

POS systems

Computers

Job description

Aloft Hotels in Surabaya is seeking a Front Desk/Guest Services team member to greet guests, handle calls, and assist with requests and information. You will ensure a welcoming experience, process messages, and coordinate with other departments to satisfy guest needs.

The role emphasizes clear communication, professional etiquette, and adherence to hotel policies while maintaining brand standards and guest satisfaction.