Global FinTech Product Operations Specialist

Confidential Company; Jakarta Selatan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Confidential Company in Jakarta Selatan is seeking a Product Operations professional to drive end-to-end product activities and coordinate with IT, Product, Operations, and Customer services in Indonesia and India for successful delivery.

You will conduct market research, gather requirements, supervise testing, document processes, and report progress to management. Fluent English is mandatory; Mandarin is a plus. Indonesian language proficiency is required.

Qualifications

• Bachelor's degree required in IT/CS or related field.
• 2–3 years of experience in Product Operations, Product Management, Business Analyst, IT Project Coordination, Product Testing, or Product Development.
• Experience in FinTech, P2P Lending, Banking, Payment Systems, or Technology companies preferred.
• Experience working with multinational or regional teams is an advantage.
• Fluent in English (spoken and written) is mandatory.
• Mandarin proficiency (spoken and written) is a strong advantage.
• Proficiency in Bahasa Indonesia.

Responsibilities

• Coordinate daily product operational activities to ensure smooth product development and implementation.
• Monitor product performance and recommend operational improvements.
• Support product rollout, maintenance, and enhancement initiatives.
• Ensure product features align with business objectives and operational requirements.
• Gather and document business requirements from internal stakeholders.
• Translate operational needs into functional requirements for the development team.
• Prepare product documentation, user guides, release notes, and operational reports.
• Maintain documentation related to product development, testing, and implementation.
• Prepare regular progress reports for Management.
• Act as the primary liaison between Product, IT, and Business, Collection and Customer services in Indonesia and India.
• Coordinate product discussions, project updates, and implementation activities across regional teams.
• Track project milestones and ensure timely follow-up on action items.

Skills

English fluency

Analytical thinking

Communication

Project coordination

Interpersonal skills

Bahasa Indonesia

Education

Bachelor's Degree in IT / CS / related field

Job description

Confidential Company in Jakarta Selatan is seeking a Product Operations professional to drive end-to-end product activities and coordinate with IT, Product, Operations, and Customer services in Indonesia and India for successful delivery.

You will conduct market research, gather requirements, supervise testing, document processes, and report progress to management. Fluent English is mandatory; Mandarin is a plus. Indonesian language proficiency is required.