Global English Customer Support Trainer & QA Lead

TP; Kota Yogyakarta; On-site; IDR 96,000,000 - 180,000,000; Full time

Job summary

TP in Yogyakarta is seeking an English-speaking Trainer & Quality Assurance (TQA) Specialist to join our growing team. You will deliver training programs for customer service teams and support global clients.

You should have CEFR B2-C2 English, at least 6 months in Training or QA, and strong coaching and communication skills. This role partners with Operations to align initiatives and improve service quality. Join TP to drive excellence and growth.

Qualifications

• CEFR B2-C2 English proficiency (spoken and written).
• Minimum 6 months experience in Training or Quality Assurance.
• Excellent communication, coaching and interpersonal abilities.
• Strong understanding of customer service KPIs and quality metrics.

Responsibilities

• Deliver training programs in English for customer service teams.
• Monitor and evaluate calls, chats, and emails for quality.
• Develop and maintain QA frameworks aligned with client expectations.
• Provide coaching and constructive feedback to agents.
• Collaborate with Operations to align training with business goals.
• Analyze QA and training metrics to identify gaps and drive improvement.

Skills

English proficiency

Training/QA experience

Communication skills

KPIs / quality metrics

Job description

TP in Yogyakarta is seeking an English-speaking Trainer & Quality Assurance (TQA) Specialist to join our growing team. You will deliver training programs for customer service teams and support global clients.

You should have CEFR B2-C2 English, at least 6 months in Training or QA, and strong coaching and communication skills. This role partners with Operations to align initiatives and improve service quality. Join TP to drive excellence and growth.