Customer Service Supervisor Indonesia

American President Lines; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

CEVA Logistics, located in Jakarta, is seeking a Customer Care professional on a permanent contract to handle order processing, shipment coordination and responsive client support.

The role involves reviewing documents, assisting with policies and procedures, and escalating issues to ensure timely fulfillment and high customer satisfaction. Join a global team dedicated to compliant operations and continuous improvement.

Qualifications

• Experience with PO management, shipment arrangement and tracking.
• Ability to process and review documents and databases related to orders and shipments.
• Provide basic to advanced customer support and interpretation of policies and programs.

Responsibilities

• Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.
• Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation

Job description

Jakarta, IDN

CEVALogistics

Customer Care

Permanent contract

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

Providing a variety of services using entry to advanced level technical and support regarding PO Management; Shipment arrangement and tracking and trace, service questions and related customer assistance.

Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.

Providing basic to more advanced support in the interpretation and assistance to other staff and management regarding , requirements, policies, programs and practices.

Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation

Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.

Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.

Performs other duties as assigned.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

See how you can rise