FTTH Field Network Lead – Home Install & Infra

PT. Indosat Tbk; Makassar; On-site; IDR 223,200,000 - 446,400,000; Full time

Job summary

PT. Indosat Tbk seeks an experienced AVP – Home Installation & Infrastructure to lead the successful installation, activation, and maintenance of fiber optic and FTTH networks at customer premises in Makassar, Indonesia.

You will coordinate with internal teams and external vendors to ensure service quality and SLA achievement, perform end-to-end installations, testing, and basic customer education while ensuring safety and field operational targets are met.

Qualifications

• Bachelor's degree in Telecommunications or related field.
• Min 3 years FTTH installation or telecom network operations.
• Hands-on fiber optic maintenance and internet/WiFi installation.

Responsibilities

• Perform end-to-end internet and WiFi installations at customer premises.
• Install and configure fiber optic connections, including cable pulling to customer locations.
• Configure and activate modems, ONTs, routers, and IPTV services.
• Conduct connection testing and internet speed verification to ensure service quality.
• Provide basic education to customers on the use of WiFi equipment and internet services.
• Perform initial troubleshooting during installation and resolve basic technical issues.
• Ensure customers are successfully activated and connected to the network in accordance with company standards.
• Execute the development, expansion, and maintenance of FTTH and fiber optic infrastructure.
• Install and maintain network components, including ODPs, splitters, FATs, closures, poles, and related infrastructure.
• Perform backbone and distribution fiber cable deployment activities.
• Conduct field surveys and route assessments for network expansion projects.
• Troubleshoot and repair fiber optic network disruptions to maintain service continuity.
• Monitor network quality and recommend improvements where necessary.
• Support homepass expansion initiatives to increase network coverage.
• Coordinate with infrastructure vendors and partners to ensure project execution and maintenance activities are completed effectively.
• Ensure installation and maintenance activities meet the company's SLA targets and operational standards.

Skills

Troubleshooting

Customer engagement

Safety awareness

Field ops

Network testing

Documentation

Education

Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Information Technology, Computer Engineering, or related field

Tools

Fiber hardware

Network gear

Job description

PT. Indosat Tbk seeks an experienced AVP – Home Installation & Infrastructure to lead the successful installation, activation, and maintenance of fiber optic and FTTH networks at customer premises in Makassar, Indonesia.

You will coordinate with internal teams and external vendors to ensure service quality and SLA achievement, perform end-to-end installations, testing, and basic customer education while ensuring safety and field operational targets are met.