Front Office Staff

Siloam Hospitals Group; Bekasi; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Siloam Hospitals Group mencari seorang resepsionis yang ramah dan profesional untuk mengelola kunjungan pasien di front desk rumah sakit di Bekasi. Peran ini mencakup menjawab pertanyaan pengunjung, mengarahkan ke staf terkait, menjaga kebersihan area resepsionis, serta mendukung operasional kantor depan.

Kualifikasi min SMA/D3 di Administrasi Kesehatan atau jurusan terkait, kemampuan interpersonal yang kuat, serta mahir menggunakan perangkat lunak kantor dan EHR.

Qualifications

• Minimum SMA/D3 in Healthcare Administration or related field.
• Excellent interpersonal skills and ability to provide professional patient interactions.
• Familiarity with front office software, electronic health records (EHR) and MS Office (Excel/Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances.

Responsibilities

• Menyambut pengunjung dan menjembatani ke staf terkait.
• Menjaga kebersihan meja resepsionis dan kelengkapan materi informasi.
• Melatih, membimbing, dan mendukung staf front desk, security, dan call center.
• Memberikan layanan pelanggan yang tepat waktu dan akurat.
• Menangani keluhan dan permintaan pasien serta keadaan darurat.

Skills

Interpersonal skills

Customer service

Professionalism

Empathy

Education

Highschool Diploma/D3 in Healthcare Administration or related

Tools

Front office software

EHR systems

Microsoft Office (Excel/Word)

Job description

Uraian Pekerjaan

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Train, supervise and support company staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.
• Troubleshoot emergencies.
• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
• Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Kualifikasi

• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Informasi Tambahan

[HATI-HATI PADA PENIPUAN]

Siloam Hospitals Group kembali mengingatkan untuk tetap berwaspada pada modus penipuan yang mengatasnamakan Siloam!

Siloam tidak pernah memungut biaya apapun maupun bekerjasama dengan agen perjalanan dalam proses rekrutmen.