Front Office Padel (Penempatan Medan)

PT Tamora Padel Nusantara; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 36,000,000 - 60,000,000; Full time

Job summary

PT Tamora Padel Nusantara in Medan Kota, North Sumatra, seeks a Front Office Padel to deliver welcoming guest experiences and handle reception, bookings and payments on-site. You will greet guests, manage check-ins/check-outs, answer inquiries, coordinate with teams, and maintain tidy front office.

Fluency in Indonesian and English is required; weekends and public holidays shifts may be needed. Join a growing padel facility focused on service excellence and guest satisfaction.

Qualifications

• Experience in front office, guest services or similar role in hospitality or leisure.
• Excellent communication and interpersonal skills with a passion for service.
• Strong organizational abilities and attention to detail.
• Proficiency with computer systems and front desk management software.
• Fluency in Indonesian and English; willingness to work weekends/public holidays.

Responsibilities

• Greet guests and provide a warm, professional welcome.
• Manage reception desk operations: check-ins, check-outs, inquiries.
• Handle calls, emails and guest communications promptly and courteously.
• Process reservations, bookings and payments accurately.
• Provide information on facilities, rates, promotions and events.
• Resolve guest concerns professionally and escalate when needed.
• Maintain accurate records of guest information, bookings and transactions.
• Coordinate with other departments to meet guest needs.
• Perform basic admin duties: scheduling, filing, data entry.
• Keep front office area clean, organized and professional.

Skills

Customer service

Communication

Multitasking

Hospitality software

Indonesian/English fluency

Tools

Facility management software

Job description

About the role

PT Tamora Padel Nusantara is seeking a dedicated Front Office Padel to join our team in Medan Kota, North Sumatra. This is a full-time position based on-site at our Medan location. As Front Office Padel, you will be the first point of contact for our guests, responsible for delivering exceptional customer service and ensuring a seamless experience from the moment they arrive. This role is pivotal to creating a welcoming atmosphere and managing the day-to-day operations of our front office, directly contributing to guest satisfaction and the overall success of our padel facility.

Key responsibilities

• Greeting guests upon arrival and providing a warm, professional welcome
• Managing reception desk operations, including check-ins, check-outs and guest inquiries
• Handling telephone calls, emails and other guest communications in a timely and courteous manner
• Processing reservations, bookings and payments accurately using our management systems
• Providing information about padel facilities, court availability, rates and any ongoing promotions or events
• Assisting guests with any concerns or complaints, resolving issues professionally and escalating when necessary
• Maintaining accurate records of guest information, bookings and transactions
• Coordinating with other departments to ensure guest needs are met efficiently
• Performing basic administrative duties, including scheduling, filing and data entry
• Ensuring the front office area remains clean, organised and professional at all times
• Supporting the team during peak hours and special events

What we’re looking for

• Proven experience in front office, guest services or a similar customer‑facing role within the hospitality or leisure industry
• Excellent communication and interpersonal skills with a genuine passion for delivering outstanding customer service
• Strong organisational abilities and attention to detail
• Proficiency in using computer systems and hotel or facility management software
• Ability to multitask and remain calm under pressure, particularly during busy periods
• Fluency in Indonesian and English; knowledge of additional languages is advantageous
• Professional demeanor and appearance, with a positive and friendly attitude
• Reliability and punctuality, with the flexibility to work shifts including weekends and public holidays
• Problem‑solving skills and the ability to work independently as well as part of a team
• A genuine interest in padel sports or the leisure and hospitality industry is preferred

What we offer

Working at PT Tamora Padel Nusantara, you will benefit from a supportive and dynamic work environment. We offer competitive remuneration, opportunities for professional development and training to enhance your skills in hospitality and customer service. We value our team members and foster a culture of collaboration, respect and continuous improvement. Our full‑time role includes a structured schedule with regular days off, and we are committed to maintaining a healthy work‑life balance for all employees. Additionally, as part of our team, you will enjoy access to our padel facilities and be part of a growing organisation in the exciting padel sports sector.

About us

PT Tamora Padel Nusantara is a leading padel sports facility operator dedicated to bringing the exciting sport of padel to Indonesia. Based in Medan Kota, North Sumatra, we operate state‑of‑the‑art padel courts and provide exceptional experiences for players of all levels. Our mission is to build a vibrant padel community whilst maintaining the highest standards of service and facility management. We pride ourselves on our commitment to customer satisfaction, professional excellence and creating an inclusive environment where both players and staff can thrive. Our facilities are designed to be accessible, welcoming and fun for everyone.

If you are passionate about guest services and would like to be part of a dynamic hospitality team, we would love to hear from you.