Front Office Padel (Penempatan Canggu)

PT Tamora Padel Nusantara; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Staff discounts on facilities

Career development opportunities

Collaborative team environment

Vacation and duties

Job summary

PT Tamora Padel Nusantara in Bali is seeking a dedicated Front Office Padel professional to deliver exceptional guest experiences at our Canggu facility. You will greet members and guests, manage bookings, registrations, and payments, and maintain a welcoming reception environment.

The role requires strong customer service skills, bilingual Indonesian/English, reliability, and the ability to work weekends. Knowledge of padel or willingness to learn is beneficial, with opportunities for growth in

Qualifications

• Experience in front office, guest services, or hospitality settings.
• Fluency in Indonesian and English; additional languages a plus.
• Reliable, punctual and able to work weekends/peak times.

Responsibilities

• Greet guests and manage welcome experience.
• Handle bookings, registrations and renewals.
• Provide information on facilities, lessons and memberships.
• Process payments and invoices with accuracy.
• Maintain reception area and records, support marketing and admin tasks.

Skills

Customer service

Communication

Multitasking

Reliability

Punctuality

Bilingual Indonesian/English

POS systems

Booking software

Problem solving

Tools

POS systems

Booking software

Job description

About the role

We are seeking a dedicated and customer-focused Front Office Padel professional to join our team at PT Tamora Padel Nusantara in Canggu, Badung Bali. This is a full-time position that plays a crucial role in delivering exceptional guest experiences and ensuring smooth operations at our padel facility. As the first point of contact for our members and guests, you will be instrumental in creating a welcoming atmosphere and maintaining the high standards of service that define our brand. This role is essential to our mission of providing world-class padel sports and hospitality experiences in one of Bali's most vibrant locations.

What you'll be doing

• Greeting and welcoming all members and guests with professionalism and warmth upon arrival
• Managing court bookings and reservations through our booking system, ensuring accurate scheduling and timely confirmations
• Processing membership registrations and renewals with attention to detail and accuracy
• Handling guest inquiries regarding court availability, pricing, facilities, and services
• Managing payments, invoicing, and financial transactions with integrity and precision
• Maintaining a clean, organised and welcoming reception area
• Providing information about padel facilities, lessons, coaching services, and membership options
• Coordinating with other staff members to ensure seamless guest experiences
• Addressing guest concerns and complaints professionally and promptly
• Maintaining records of guest information and preferences to enhance personalised service
• Supporting marketing initiatives and promoting membership packages and special offers
• Assisting with administrative tasks and maintaining operational documentation

What we're looking for

• Previous experience in front office, guest services, or hospitality roles, preferably in a sports or leisure facility
• Excellent communication and interpersonal skills with a genuine passion for customer service
• Professional appearance and demeanour with a friendly and approachable personality
• Proficiency in using point-of-sale systems and booking management software
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• Fluency in Indonesian and English; additional languages are advantageous
• Reliability and punctuality with a commitment to consistent attendance
• Ability to work flexibly, including weekends and peak times as required
• Problem-solving abilities and a calm, professional approach to challenging situations
• Knowledge of padel sports or willingness to quickly learn about the sport is beneficial

What we offer

• competitive remuneration packages commensurate with experience and qualifications.
• You will benefit from working in a dynamic, growing sports and hospitality business in one of Bali's most sought-after locations.
• We provide opportunities for career advancement and skills development within our expanding operations.
• Our team environment is collaborative and supportive, fostering a culture where your contributions are valued and recognised.
• We also offer staff benefits including discounted access to our facilities and the chance to be part of an exciting padel sports community in Bali.

About us

PT Tamora Padel Nusantara is a premium padel sports and hospitality destination located in Canggu, Badung Bali. We are dedicated to bringing world-class padel experiences to Bali and Indonesia, combining excellent sporting facilities with warm hospitality and community engagement. Our mission is to foster a vibrant padel community whilst delivering outstanding service to our members and guests. We pride ourselves on creating an inclusive, welcoming environment where both seasoned padel players and newcomers can enjoy our sport in a professional and friendly setting. With a commitment to quality, innovation, and customer satisfaction, we are building a destination that stands out in the region's sports and leisure landscape.