Front Office Leader: Guest Experience & Operations

Lyvin; Provinsi Bali; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Opportunity to grow with an expanding 

Opportunities for career advancement

Job summary

Lyvin Melasti Villas & Suites in Badung, Bali, Indonesia is seeking an experienced Front Office Manager to lead our Front Office team. The role ensures seamless guest arrivals and departures, delivers exceptional guest service, and creates efficient front office operations that reflect our service standards.

Responsibilities include managing daily operations, check-in/check-out processes, reviewing guest feedback, scheduling, budgeting, and maintaining high service quality with focus on guest

Qualifications

• Minimum 3 years of experience as a Front Office Manager or Assistant Front Office Manager in a hotel, resort, or villa property.
• Strong leadership and people management skills.
• Solid knowledge of front office operations, reservations systems, and guest service standards.
• Able to work in a fast paced hospitality environment.
• Strong communication skills in English, both spoken and written.
• High attention to detail with a strong commitment to service excellence.

Responsibilities

• Lead and manage the daily operations of the Front Office Department.
• Ensure smooth check-in, check-out, and guest service processes that meet company quality standards.
• Conduct regular reviews of guest feedback and implement corrective actions when required.
• Develop work schedules and allocate manpower effectively based on occupancy levels.
• Monitor front office productivity, service quality, and operational costs.
• Manage room inventory, rate strategy coordination, and reservations flow with relevant departments.
• Foster a positive team culture focused on accountability, continuous improvement, and guest satisfaction.
• Ensure compliance with health, safety, hygiene, and company policies.
• Handle guest feedback and resolve front office related concerns professionally.
• Prepare departmental reports, budgets, and performance analysis.

Skills

Leadership

People management

Front office operations

Reservations systems

Guest service standards

English communication

Tools

Hospitality software

Job description

Lyvin Melasti Villas & Suites in Badung, Bali, Indonesia is seeking an experienced Front Office Manager to lead our Front Office team. The role ensures seamless guest arrivals and departures, delivers exceptional guest service, and creates efficient front office operations that reflect our service standards.

Responsibilities include managing daily operations, check-in/check-out processes, reviewing guest feedback, scheduling, budgeting, and maintaining high service quality with focus on guest