Front Office Lead — Health Services & Patient Experience

Siloamcareers; Jawa Barat; Remote; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Remote work allowance

Comprehensive health, dental, and视ion?

Paid time off

Continuing education opportunities

Flexible remote schedule

Job summary

Siloamcareers seeks a dedicated Remote Case Manager to support individuals in navigating healthcare needs from a home-based setting. You will coordinate services, liaise with providers, and develop care plans to improve patient outcomes.

You'll work independently, manage a caseload, and use remote tools and EHR systems to ensure accurate documentation, quality care, and seamless access to medical and social resources for clients nationwide.

Qualifications

• Bachelor's degree in Social Work, Nursing, Public Health, or related field.
• Minimum 3 years of experience in case management, preferably in healthcare.
• Strong understanding of healthcare systems, medical terminology, and social determinants of health.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in using remote communication tools and electronic health record systems.
• Ability to work independently and manage a caseload remotely.

Responsibilities

• Conduct remote assessments to identify client health needs and barriers to care.
• Develop personalized case management plans in collaboration with clients and healthcare professionals.
• Coordinate appointments, referrals, and follow-up care with medical providers and specialists.
• Provide education and support to clients regarding their health conditions and treatment options.
• Liaise with social services, insurance providers, and community resources to facilitate comprehensive care.
• Maintain accurate, confidential client records and documentation in the case management system.

Skills

Communication

Organizational

Problem solving

Remote tools

EHR proficiency

Independent work

Education

Bachelor's degree

Tools

Electronic Health Records

Remote communication tools

Job description

Remote Case Manager

Our client is seeking a dedicated and experienced Remote Case Manager to join their health services team. In this role, you will remotely support individuals in navigating their healthcare needs, coordinating services, and ensuring access to appropriate medical and social resources. You will act as a central point of contact, working closely with clients, healthcare providers, and community agencies to develop comprehensive care plans. This position offers the flexibility of remote work while making a direct, positive impact on patient well‑being and health outcomes.

Key Responsibilities

• Conduct remote assessments to identify client health needs and barriers to care.
• Develop personalized case management plans in collaboration with clients and healthcare professionals.
• Coordinate appointments, referrals, and follow‑up care with medical providers and specialists.
• Provide education and support to clients regarding their health conditions and treatment options.
• Liaise with social services, insurance providers, and community resources to facilitate comprehensive care.
• Maintain accurate, confidential client records and documentation in the case management system.

Requirements

• Bachelor's degree in Social Work, Nursing, Public Health, or a related field.
• Minimum of 3 years of experience in case management, preferably in a healthcare setting.
• Strong understanding of healthcare systems, medical terminology, and social determinants of health.
• Excellent communication, organizational, and problem‑solving skills.
• Proficiency in using remote communication tools and electronic health record systems.
• Ability to work independently and manage a caseload effectively from a remote location.

Benefits

• Competitive salary and remote work allowance.
• Comprehensive health, dental, and vision insurance.
• Paid time off and opportunities for continuing education.
• Flexible remote work schedule, promoting work‑life balance.
• The ability to significantly improve health outcomes for individuals while working from home.