Front Desk Officer

Green Poya - Luxury Eco Bambu Resort in South Lombok; Lombok; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Green Poya Resort in South Lombok invites a professional Front Desk Officer who will be the face of the resort, greeting guests and ensuring a seamless arrival and departure. You will manage check-in/check-out, handle guest requests, coordinate with housekeeping, and oversee billing and restaurant transactions, using PMS and Microsoft Office.

Fluent English required; minimum 3 years in a luxury hotel environment; friendly, well-presented, service-oriented.

Qualifications

• Minimum 3 years of experience in a 4–5 star hotel or resort.
• Fluent in English, both spoken and written.
• Proficient with PMS and front desk software.
• Strong guest service and billing handling skills.
• Able to coordinate with housekeeping and operations.

Responsibilities

• Welcome guests with warmth and professionalism
• Handle check-in & check-out efficiently
• Manage guest requests and provide personalized service
• Coordinate with housekeeping and operations team
• Handle guest billing, payments, and restaurant transactions accurately
• Ensure smooth communication between front desk and restaurant operations
• Maintain accurate records using PMS
• Provide friendly, professional service

Skills

Guest service excellence

Check-in / check-out

Communication skills

Hospitality mindset

Billing & payments

Tools

PMS (Property Management System)

Microsoft Office

Job description

Green Poya - Luxury Eco Bambu Resort in South Lombok View all jobs

At Green Poya Resort, we create meaningful guest experiences inspired by nature, comfort, and genuine hospitality.

We are looking for a professional, warm, and detail-oriented Front Desk Officer to be the face of our resort and deliver exceptional service from arrival to departure.

What You Will Do

- Welcome guests with warmth and professionalism

- Handle check-in & check-out efficiently

- Manage guest requests and provide personalized service

- Coordinate with housekeeping and operations team

- Handle guest billing, payments, and restaurant transactions accurately

- Ensure smooth communication between front desk and restaurant operations

- Maintain accurate records using Property Management System (PMS)

- Fluent in English (spoken & written)

- Proficient in Microsoft Office

- Familiar with PMS (Property Management System)

- Understanding of guest billing and payment handling

- Friendly, well-presented, and service-oriented

- Minimum 3 years experience in a 4–5 star hotel or resort

- Work in a nature-inspired, peaceful environment

- Be part of a growing and passionate team

- Opportunity for career growth in hospitality

- A workplace that values quality service and guest experience